Director, Client Experience (Paid Media)

At Real Chemistry, making the world a healthier place isn't just an aspiration-it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our culture is rooted in our people-we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Real Chemistry is seeking a Director, Client Experience (Paid Media) to join our growing team. This role is ideal for a strategic media leader who can oversee the day-to-day management of a portfolio of mid-size healthcare clients while guiding integrated, audience-first paid media programs that drive measurable business outcomes for the brands we serve. The Director will serve as a senior client-facing lead, partnering across Activation, Analytics, Creative, and Account teams to develop and optimise cross-channel media strategies aligned to each client's goals. This individual will bring strong digital media expertise, a sharp analytical mindset, and the ability to turn insights into clear, actionable recommendations for clients and internal stakeholders alike.

What You'll Do

• Lead day-to-day media strategy and client management across a portfolio of mid-size healthcare accounts
• Oversee the development of audience-first, cross-channel paid media plans aligned to brand and business objectives
• Translate research, audience insights, and performance data into actionable planning recommendations
• Partner with Activation, Analytics, Creative, and Advertising Account teams to ensure integrated execution across workstreams with our full-service clients
• Guide budget allocation, deliverable development, and campaign planning with a focus on quality, efficiency, and business impact
• Work with Analytics teams to measure campaign performance and marketing ROI, identifying optimisation opportunities and communicating clear implications and next steps to clients and activation teams
• Build strong client relationships through proactive communication, thoughtful consultation, and consistent delivery excellence
• Manage and mentor junior team members, providing oversight, feedback, and workload direction
• Navegate complex stakeholder environments with professionalism, sound judgment, and strong collaboration skills
• Contribute innovative thinking, test-and-learn strategies, and forward-looking recommendations that improve client outcomes

What You'll Bring

• 8+ years of experience in digital media planning and activation; healthcare, pharma or B2B experience strongly preferred
• 2+ years of progressive leadership experience, including direct or indirect team management
• Deep experience with cross-channel and HCP/DTC media planning
• Experience across omni-digital channels; experience with traditional media channels such as print, OOH, linear TV and radio is a plus
• Strong understanding of audience segmentation, targeting, media research, and planning tools as well as the willingness and ability to learn internal proprietary tools
• Fluency in media measurement, campaign reporting and ROI-focused decision-making as a strategic partner to Analytics teams
• Ability to synthesize data into strategic recommendations
• Experience partnering with Activation and Analytics teams to produce meaningful performance reporting
• Ability to communicate effectively with senior-level clients and cross-functional stakeholders
• Excellent organisational, prioritisation and project management skills
• Familiarity with ad servers, attribution models and advanced performance media tactics
• Familiarity with channel and partner inventory to guide junior and Activation teams

Pay Range

$95,000 - $140,000

Benefits

Real Chemistry offers a comprehensive benefits programme including private medical, dental and vision plans, generous holidays and paid time off, mental wellness support and access to a wide range of online learning resources.

Equal Opportunity Employer

Real Chemistry is an Equal Opportunity Employer. We strive to build and sustain an inclusive and equitable work environment where employees can thrive regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other characteristic protected by law. Applicants who require accommodation during the interview process should inform the recruiter.