Director - Revenue Operations Customer Resolution

Ready to take your career global?Lead the Customer Resolution function within Global Revenue Operations. Shape the function to ensure timely, accurate, and scalable resolution of revenue-related issues, queries, and disputes. Protect revenue execution by minimising operational disruption, driving root cause elimination, and partnering across Revenue Assurance, Billing, AR, and Change functions to deliver systemic improvements.What you'll ownLead the resolution of revenue-related issues end-to-end, making sure we handle them quickly, consistently and in a way that protects revenue and improves how we operate.Own end-to-end resolution of billing disputes, customer queries and revenue-impacting issues, drive fast, high-quality resolution aligned to SLAs and escalate complex, high-value casesMinimise revenue leakage by addressing billing errors, process breakdowns and operational issues. Quantify and track financial exposure and partner with Revenue Assurance to identify trends and systemic risksLead root cause analysis and turn issues into actionable fixes across processes, systems and policy, owning the feedback loop into Change and Transformation teamsDefine and optimise resolution workflows, case management processes and service level frameworks to support a scalable global/regional service modelBuild and lead a high-performing global team focused on customer outcomes and continuous improvement, including performance management and reporting of key metricsWhat you'll bringThis role suits someone who understands how payments ecosystems and revenue processes work in practice and can lead teams to resolve issues while improving the bigger picture.Extensive experience in revenue operations, billing, or customer resolution environmentsStrong understanding of end-to-end revenue lifecycle (order to cash)Proven leadership of global operational teamsStrong analytical and problem-solving capabilityExperience in dispute management and customer-facing issue resolutionAbility to influence across senior stakeholders and functionsKnowledge of governance, controls, and compliance environmentsIt's a bonus if you have.Experience improving or scaling case management and resolution processesExposure to automation, tooling or analytics within operational environmentsA track record of improving customer experience within revenue or finance processesAbout usWe work as one global team, bringing together different perspectives and experiences to solve problems and deliver results.Our inclusive global teams work together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. People, the energy, the connections, the opportunities - this unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What makes a Globalpayer?Our culture is built around how we work together, take ownership and deliver for our customers.Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.