Digital Systems Manager

Venesky-Brown's client, a public sector organisation in Lisburn, is currently looking to recruit a Digital Systems Manager for an initial 6 month contract with potential to extend on a rate of £21.96/hour PAYE - working 36.25hrs per week. This role will be based in Lisburn.

Responsibilities:

- To provide a specialist technical knowledge and business expertise for the management of Digital Line of Business (LOB) Systems and Services including, but not limited to Finance, HR, Stores, Prevention and Protection, Fleet and Operational Applications.
- Manage and participate in the development and implementation of Digital LOB existing systems and new projects to meet business goals and objectives.
- Manage the day-to-day LOB Digital Systems Service Requests and Incidents using a Service Management tool, ensuring SLA standards are in place and met both internally and externally. This includes working with a wide range of external suppliers and internal stakeholders to troubleshoot and resolve issues.
- Responsible for the management of existing and new systems infrastructure, ensuring compatibility, security and asset management across all IT systems hardware, software and licensing.
- To participate in formal and informal discussions and meetings with both internal management, staff and external suppliers in relation to tender and quotation responses, contractual services, providing complex technical knowledge for support issues and site demonstrations.
- Communicating technical issues/incidents to service users and key stakeholders.
- To identify, evaluate and implement decisions to IT applications which have a major impact on service provision, the public and other organisations.
- Co-ordinate change release and change management activities associated with system upgrades or changes with all stakeholders, including the BSO Change Advisory Board (CAB).
- To contribute to the development and maintenance of Service Transition Assurance Process (STAP) documentation.
- To assist in actively managing and controlling operational risk of services.
- To manage the analysis of user requirements, design, implementation, development, testing, documentation and support of complex IT solutions. Providing advanced and specialist knowledge.
- To design, deliver and provide training for staff on Line of Business Systems as required. Ensuring all operational documentation and policies are created and kept up to date.
- To participate fully in quality initiatives particularly those involving the application of ISO 20000.
- To monitor and maintain performance of IT services ensuring adequate capacity and availability of services taking both proactive and reactive action when required.
- To act as the primary point of contact in the absence of the Head of IT for relevant services and in the event of a Business Continuity/Disaster Recovery.
- To manage a workload of conflicting and competing priorities with deadlines subject to change depending on the business needs.
- Will be required to carry out other duties as requested by the organisation.

Essential Skills:

- Possess a degree level qualification in a relevant subject (eg IT, Systems Development) and have at least 2 years' experience in a Systems Manager role or have at least 5 years' experience in a Systems Managers role.
- Have experience in managing and upgrading IT systems with an ability to troubleshoot advanced technical issues.
- Able to demonstrate effective planning, organisation, prioritising skills and attention to detail and the ability to work individually or as a team member
- Able to demonstrate effective communication skills (both oral and written) and the ability to provide timely and accurate information
- Able to demonstrate the ability to deliver high quality work with excellent attention to detail
- Able to demonstrate a customer service orientation.
- Possess a full, current UK driving licence or have access to a form of transport to fulfil the full requirements of the role.

If you would like to hear more about this opportunity please get in touch.