Digital Systems Engineer

As a Digital Systems Engineer, you will provide implementation support, drive user adoption, and ensure operational optimisation of all Business systems.

Full time

Closes 03/12/2025

You will work closely with core business teams and the IT Services department to coordinate digital project implementation, troubleshoot system issues, and drive operational efficiency across the organisation.

Your role focusses on the operational readiness of systems. This involves supporting smooth handovers from implementation, including set up, testing, optimisation, user acceptance, training and go live coordination. You will also be responsible for properly configuring, testing, and optimising systems ahead of key events.

Acting as the subject matter expert, you will identify and continually review operational requirements to ensure system optimisation, whilst providing ongoing user support resulting in best practice.

Preferred Skills and Experience

• Experience of change management and user adoption.
• Proven experience in system implementation support and user training.
• Strong hands on technical skills with Business systems configuration and troubleshooting.
• Excellent organisational and project coordination abilities.
• Outstanding communication skills at all levels.
• User focused approach with a passion for improving operational efficiency.
• Experience managing multiple priorities and stakeholders simultaneously.
• Understanding of sports venue operations, hospitality, or events environment would be advantageous.
• Knowledge of any of the following; TriplePlay, Agilysys EPOS, Zendesk Sell, Bylder, Teamcard, Unify, IVVY, Jonas Retail. UZ Gamechanger CMS would be advantageous.

What you will be doing

• Supporting end to end implementation of new Business systems.
• Planning and identifying operational requirements and process improvements.
• Providing hands on support to different areas of the Business in adopting new systems and capabilities.
• Ensuring systems are configured to support Business requirements.
• Creating and maintaining user guides, process documentation, and training materials.
• Monitoring day to day system performance and user feedback to ensure solutions are meeting Business needs.
• Identifying opportunities to improve system efficiency, enhance user experience, and maximise system potential.
• Troubleshooting day to day system issues and coordinating resolutions with relevant departments.Supporting the development of the Business' digital roadmap.
• Collaborating with the Data and Insights Lead on system reporting requirements and data quality.

Bonus

• Eye care and Flu Vaccinations
• Life Assurance

Life at bet365

We are a unique global operator with passion and drive to be the best in the industry. Our values form the foundation of culture and shape the unique way that we work. People are our superpower and we support you to be the best you can be.