Digital Support Services Officer

Location: Holborn, Greater London (Hybrid) Salary expectation: £34,950 to £37,950 This is a full-time role

At Blood Cancer UK, we're support and campaign for everyone affected by blood cancer. Our digital support services help people feel informed, connected, and supported, no matter where they live in the UK.

As Digital Support Services Officer, you'll help ensure that people affected by blood cancer can access reliable information and peer support through a range of digital platforms. You'll lead the day-to-day running of our online community forum, support and coordinate volunteers, and work across teams to help develop and improve our support offer. You'll use data and insights to enable us to reach more people and provide the best possible support.

You'll be confident in digital environments and committed to making support accessible and inclusive. You will have experience in online communities, peer support or other digital support services and be comfortable engaging with people who may be going through challenging times. You're also a team player who's effective in working across departments and supporting volunteers.

Expected travel for this role is: 1-2 times per month and attending team away days plus two organisational away days a year.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

We'll accept applications for anyone wishing to work 28 hours per week, please state this in your cover letter.