Digital Support Operator - Manchester - £30k+ - Hybrid

Digital Support Operator (Hardware Focused)
Location: Manchester
Salary: £30k - £34k per annum
Contract Type: Full-time, Permanent
Eligible to go through Clearance Checks

We're seeking a proactive Digital Support Operator to provide second-line technical support within a busy IT and Digital environment. You'll play a key role in maintaining digital communications and interview equipment, ensuring reliability, security and excellent service delivery.

Key Responsibilities

• Provide 2nd-line technical support for digital communications systems and devices.
• Diagnose and resolve complex hardware configuration issues.
• Manage user access rights, system audits and security processes.
• Plan and carry out installations, repairs and maintenance of digital equipment.
• Liaise with suppliers and partners to ensure timely issue resolution.
• Maintain clear records and update technical documentation.
• Communicate technical details clearly to non-technical users.

About You

• Experience in IT systems administration and incident management.
• Strong knowledge of Microsoft 365, Intune and digital communications hardware.
• Excellent troubleshooting, organisation and communication skills.
• Able to work independently and meet tight deadlines.
• Full UK driving licence and willingness to travel locally.
• Participation in an on-call rota may be required.

Desirable

• ITIL v4 Foundation certification.
• Experience with Azure, Airwave or Sepura Radio Manager.

What's on Offer
A rewarding role within a supportive team where your work contributes to the smooth delivery of essential digital services across the organisation.