Digital Strategy Consultant (DX/UX) - Conversational Search (AI)

2025 is all about growth here at Squiz and we are seeking a Digital Strategy Consultant to join our team. This role is focused on helping businesses optimise their use of our Conversation Search AI tool to deliver personalised, seamless, and impactful digital experiences across various touch points. As a strategic, collaborative, and technical expert, you will bridge the gap between customer needs, content, and the capabilities of AI, ensuring that our customers fully leverage the platform's potential.

You will help customers unlock the next wave of digital experience through conversational search. Guide organizations in rethinking how users discover, interact with, and engage content-shifting from static queries to natural, AI-driven dialogue. From strategy to implementation, enable teams to embed conversational intelligence into websites, commerce platforms, and customer support to drive relevance, retention, and results.

This role requires a combination of creative, strategic and analytical skills to facilitate stakeholder engagement workshops and define web solutions, recommendations and roadmaps for customers who are typically heads of digital, IT or web managers within large organisations.

The ideal candidate will have prior digital strategy (UX/DX etc), web agency or consulting experience in a similar role. You will have exceptional communication, relationship management and commercial skillsets with a focus on achieving the best outcomes for Squiz and our customers.

You will either already be consulting with clients how they can benefit from AI or have a very keen demonstrable passion or interest in AI. With a desire to bring that to a commercial setting.

About the role:

As a Digital Strategy Consultant you will be responsible for:

• Understanding and prioritising customer needs and pain points in relation to digital experience design, delivery and management
• Designing, planning and facilitating stakeholder engagement and discovery workshops
• Transforming big ambitions into clearly articulated and actionable roadmaps and presentations
• Identifying opportunities to leverage the Squiz Digital Experience Platform (DXP) capabilities (e.g AB testing, personalisation, portals, forms and data capture) and other tools within the customer's wider ecosystem to improve their digital experiences
• Inspiring customers with opportunities to deliver industry-leading web solutions alongside a clear path to execution
• Identifying the resources, activities and technologies required to implement solutions (or proactively engaging with stakeholders to define this)

For this role, we ask that you have the following experience and traits:

• Previous consulting or digital advisory-related experience: consulting, design or digital agency
• Workshop design and facilitation from senior to operational stakeholders
• Demonstrate critical and strategic thinking capabilities
• Excellent written, verbal and visual communication skills (proficient in creating visually engaging PowerPoint or Google Slides presentations)
• Presence and professional presentation for customers
• Strong organizational skills and attention to detail
• Experience conducting research, surveys, or interviews, and gleaning insights from data
• Ability to steer cross-functional teams to achieve shared outcomes
• Able to work to deadlines and deliver high-quality work in a timely manner.
• Client management experience
• Pragmatism over purity
• Intellectual curiosity and solution-orientated approach
• Is passionate about digital solutions
• Commercial acumen helping to drive revenue and create opportunities

Nice to have:

• Experience working within or with government, higher education, telcos, financial services and utilities industries.
• Quantitative research and analysis experience.
• Familiarity using Customer Relationship Management (CRM) tools
• Experience preparing proposals, pitches and high-level quotes and estimates

Benefits

- Squiz Flex - Have flexibility as to where and how you work every day

- 30 days annual leave plus bank holidays

- 2 days of Compassionate Leave

- Paid Parental Leave

- Company Shutdown between Christmas Day and New Year's Day

- Open Door Policy - No need to worry about chain of command here at Squiz

- £150 Annual Healthy Lifestyle Allowance

- Excellent Career Development Opportunities

Who we are:

Squiz empowers complex, service-driven organisations to leverage the power of digital and enhance the services they offer online.

Founded in 1998, Squiz grew alongside the rise of the internet. Over the years, we've evolved from a web content management system into a comprehensive Digital Experience Platform (DXP), supporting our customers as they transition from content managers to experience creators.

Our Squiz DXP integrates content, search, data, and applications into a unified platform. To fully harness its potential, our customers collaborate with our digital experts to design tailored solutions and adapt to ever-changing needs.

Headquartered in Australia, we have teams and customers around the world, with offices in New Zealand, the United States, the United Kingdom, and Poland.

Why Squiz?

You'll work with some of the most intelligent and down-to-earth people you'll ever meet. We are a diverse team of passionate professionals who love challenging the status quo. Every day is different, but one thing that's constant is that we all love what we do.

We are deeply committed to flexibility because we understand that our people's success depends on maintaining a balanced life. With our flexible working policy will have the flexibility to choose where and how you work each day. Our goal is for you to work in a way that fosters productivity, efficiency, and positive outcomes, while also encouraging connection and collaboration.

Come as you are - 'We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with "why?" to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don't take ourselves too seriously and we have fun along the way.'

We understand the effort it takes to apply for a role. We are committed to respond to each and every applicant, successful or not.

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.