Digital Product Designer

The role

The Digital Product Designer reports to the Head of Digital and leads the design of customer-facing digital experiences across the company's web, mobile and low-code platforms. The role sits within the Digital team and works closely with Product Managers, Engineers and business stakeholders throughout the delivery process.

What you would do

• Lead the end-to-end design process across digital products and platforms.
• Conduct user research, usability testing and competitor analysis to inform design decisions.
• Create user journeys, wireframes, prototypes and high-fidelity designs.
• Facilitate workshops, discovery sessions and design thinking activities with cross-functional teams.
• Develop and maintain design systems, style guides and UX standards.
• Champion accessibility, user-centred design and continuous improvement.
• Present design concepts and recommendations to senior stakeholders.

What they are looking for Essential:

• Experience designing digital products in a complex or regulated environment.
• Strong UX and UI design experience across web and mobile platforms.
• Experience conducting user research, usability testing and design workshops.
• Ability to create user journeys, wireframes, prototypes and design systems.
• Strong stakeholder management and communication skills.
• Experience managing multiple projects and priorities simultaneously.
• A data-driven approach focused on customer outcomes and business impact.
• Experience working within Agile delivery environments.

Desirable:

• Experience with low-code platforms.
• Supplier engagement experience.
• Knowledge of digital performance metrics and KPIs.
• Experience within healthcare, pharmaceutical or other regulated sectors.

Working arrangements

The role is based on-site in Runcorn, Cheshire (Rivington Road, Whitehouse Industrial Estate). Working hours are Monday to Friday, 09:00 to 17:15.

Pay and benefits

The salary is described as competitive. Benefits include 22 days annual leave plus bank holidays (increasing with length of service), a Medicash health cash plan, the iTrent Financial Wellbeing app for flexible pay access, high street discounts, an Employee Assistance Programme and a contributory pension scheme.