Digital Learning Officer

As demand for digital learning offering continues to expand, you will provide essential administrative and operational support to ensure the smooth delivery of webinars, publications and online courses to a global audience.

About WFSA and our cause

Surgery and anaesthesia have a fundamental and growing impact on global health outcomes. Surgical intervention could address over 30% of the global burden of disease, and yet the poorest 33% of people receive just 3.5% of all surgery. Post-operative mortality rates 1,000 times higher than in some high-income countries can be found in parts of the world where surgery and anaesthesia have been neglected, and in some countries as many as 90% of anaesthetic departments do not have the equipment to provide a safe anaesthetic for a child.

With 146 member societies made up of anaesthesiologists in over 150 countries, WFSA is uniquely placed to influence these inequalities and to help ensure universal access to safe surgery and safe anaesthesia.

The role

This sits within the Communications, Advocacy and Digital Learning Team and reports to the Digital Learning Manager. You will work closely with all members of our staff team (the Secretariat), as well as many of our committees and key stakeholders. Relationships with member societies and our WFSA Board and Council will also be important; an ability to interact across a range of stakeholders is essential. This is an entry level role which offers huge scope for development and learning across a broad remit.

The role is offered either on a hybrid working basis with access to WFSA s central London office or fully remote. Note, the majority of working hours would need to overlap with those of the United Kingdom.

Benefits

• Minimum annual leave entitlement of 25 days.

• Enhanced employer pension contributions.

• Potential for travel related to work.

• Opportunities for training and professional development.

• Access to Employer Assistance Programme through Benenden.

• Supportive, collaborative global team.

Purpose of role

To provide administrative, operational and technical support across WFSA s digital learning portfolio. Particular focus is given to online publications and the Anaesthesia Online Learning Community (AOLC), which encompasses our webinars, online courses and other educational resources.

You will handle day-to-day admin, user support, reporting and content updates, ensuring smooth delivery of our educational activities and freeing capacity for senior staff to lead strategic development.

You will be part of a small, supportive team working with global volunteers, committees and partner organisations, helping us deliver high-quality, accessible online learning at scale. This is an excellent opportunity for someone with an interest in global health to develop skills in online education, digital content management, webinar operations and LMS administration.

Key tasks and responsibilities

1. AOLC support

• Support the Digital Learning Manager in delivering the Anaesthesia Online Learning Community (AOLC) project action plan and coordinating with volunteer faculty when needed.

• Provide administrative support for the e-learning platform, including uploading content, enrolling users, checking enrolment reports, and routine maintenance tasks.

• Respond to routine user queries (e.g., certificates, access to recordings, account/password issues).

• Upload new educational resources to the Virtual Library (WordPress).

2. Webinar administration & delivery

• Manage speaker admin: collecting bios and photos, sending consent forms and reminders, requesting Power Point slides, and gathering essential details.

• Prepare webinar materials such as introduction slides, panelist briefing documents, and certificates.

• Provide support for running webinars (e.g., managing waiting rooms, chat/Q&A, recordings), compile webinar analytics, and produce standardised reports.

• Update the webinar calendar and the webinar section of the WFSA website (WordPress).

3. Publications support (ATOTW & UIA)

• Assist the Managing Editor with administrative tasks for Anaesthesia Tutorial Of The Week (ATOTW) and Update in Anaesthesia (UIA).

• Liaise with partner organisations and volunteer translators, track translation progress and upload translated content to WordPress.

4. Other duties

• Provide updates for donor reports and project summaries as requested.

• Support internal meetings: scheduling, agendas, minutes.

• Help draft or schedule educational email campaigns in Mailchimp.

ABOUT YOU

You will need to demonstrate a good understanding and empathy with our values as well as commitment to our vision and mission. You will be expected to fully comply with all WFSA policies and procedures, including our Safeguarding Policy.

Knowledge, skills & experience

Essential

1. Strong organisational and administrative skills, with the ability to prioritise a varied workload.

2. Excellent digital literacy and comfort learning new software.

3. Experience with Zoom, WordPress, Mailchimp, Moodle.

4. Clear written and verbal communication skills.

5. Proficiency in English.

6. Ability to deliver accurate, detailed work to deadlines.

Desirable

1. A strong interest in global health and contributing to a neglected area within global health.

2. Experience working in an NGO, educational, healthcare or global-health-related context (voluntary or paid).

3. Knowledge of a second language (particularly Spanish, French, Portuguese).

4. Professional or academic qualification relating to learning technology, online education or publications.

5. Willingness to represent WFSA at international events or meetings.

Personal qualities

• Collaborative, approachable, and able to work independently.

• Good interpersonal skills and the ability to develop good relationships with your colleagues and a large global volunteer base.

• Strong team ethics and willingness to support colleagues.

• Curious, keen to learn and comfortable with evolving digital tools.