Digital Delivery and Business Support Assistant

Digital Delivery and Business Support Assistant

This an exciting opportunity to join Runnymede Borough Council as a Digital Delivery and Business Support Assistant, playing a key role in supporting the smooth delivery of digital services across the Council. This role provides essential administrative, operational, and digital mailroom support, helping ensure services run efficiently and securely.

About The Role

As the Digital Delivery and Business Support Assistant, you will support the digital services team and help manage and maintain our digital mailroom operations.

Key Responsibilities

• Managing incoming and outgoing post and assisting with digital mailroom processes
• Scanning, indexing and securely handling documents in line with council procedures
• Maintaining accurate records, including postal accounting and tracking information
• Aiding in day-to-day administration to the Digital Services team
• Assisting the operation and basic maintenance of digital mailroom equipment
• Working with teams across the Council to aid service delivery and resolve queries
• Assisting with meeting service targets and ensuring tasks are completed to agreed timelines
• Contributing to improvements in processes to increase efficiency and service quality

Benefits

• Flexible working and Flexi-leave
• 29 days annual leave, plus bank holidays
• Excellent pension scheme
• Free parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work scheme and further related discounts
• Season ticket loan
• Health insurance plan after 1 year's service/Dental after 3 years' service
• Employee Assistance Programme (EAP)

Please note that Runnymede Borough Council is currently undertaking a pay and grading review, which is expected to be implemented during the summer. The successful applicant will be appointed under the Council's current grading and salary structure and, following implementation of the new framework, will be assimilated into the revised pay structure in line with all existing employees.

This grading in the new pay structure for this role is RBC2, with a salary range of £27,528 - £30,089.

About You

We are looking for a reliable and organized individual to join our team who can provide high quality administrative and business support across our Digital Services.

We are looking for exceptional candidates with a range of skills including:

• Strong administrative and organisational skills, with the ability to manage a varied workload
• Excellent attention to detail and ability to handle data accurately and securely
• Confidence using digital systems and willingness to learn new tools and processes
• Good communication skills and a positive, team focused approach
• A proactive and flexible attitude, with the ability to support different service areas when required.
• An understanding of customer service principles and a commitment to supporting high-quality service delivery.
• Ability to work effectively both independently and as part of a team.
• A willingness to contribute to improving processes and supporting continuous service improvement.