Digital Banking Support Lead - Bereavement Care

Goldman Sachs is seeking an experienced Bereavement Specialist to join its customer support team in the Birmingham area. The role covers 8am-8pm shifts, five days per week, with alternate patterns scheduled in advance.

You will handle bereavement notifications, provide empathetic guidance to families, and manage inquiries across multiple channels. The position emphasizes accurate documentation, compliance, and collaboration with colleagues to improve the customer journey and service levels.