Diagnostics Administration Assistant

Pay:£13 per hour

Hours:Fulltime 37.5 hours (Monday to Friday)

Accountableto:Headof Diagnostics

Reportsto: Service coordinators

Base:Newfield House, Vicarage Lane, Blackpool, FY4 4EW

Please note that our roles are not being considered for sponsorship at this time

Main duties of the job

Overview of Role:

Towork as part of a team providing a full administrative service to ensure thesmooth operation of community based diagnostic clinics.

Thiswill involve dealing with referrals, booking new and follow up appointments,tracking patients through the system, recording data to monitor access timesand the maintaining of accurate records of clinics on the computerised PatientAdministration Systems.

To provide additional administrative support within the company asrequired.

About us

The ethos of FCMS as a social enterprise, health andwellbeing services provider is to be passionate in its drive to ensure thatpatients and callers remain the central focus of all that it does. Coupled withexcellent and well-established clinical governance systems and extremelyeffective operational expertise, it has meant that the company has the abilityto strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we havea core team of highly trained individuals who can manage the needs of ourpatients and callers. Our staff are able to significantly improve the servicedelivery and user experience due to their considerable experience andcommitment to what they do.

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Attendance Bonus

Free Tea & Coffee

Eye Care Contributions

Job responsibilities

Managingpatient referrals and diagnostic bookings.

Scheduling,amending, and cancelling appointments.

Maintainingaccurate patient records on clinical systems e.g. S1, EMIS

Data entry andvalidation to ensure information is accurate and up to date.

Processingcorrespondence, reports, and clinical documentation.

Filing andmaintaining confidential records in line with GDPR and NHS informationgovernance requirements.

Answeringtelephone calls and responding to patient enquiries.

Communicatingappointment details, preparation instructions, and follow-up information.

Providing aprofessional and empathetic service to patients attending diagnostic services.

Liaising withpatients regarding appointment changes or service updates.

Managingshared inboxes and responding to routine enquiries.

Supportingrota coordination and clinic administration.

Assisting withgeneral office administration tasks and document preparation.

Our key expectations are:

Self-awareness - Living authentically

Adaptability -Being ready to adjust depending on the situation

Openness - Whatyou see is what you get

Positivity with areal sense of being able to strive for the impossible

Generosity ofspirit- Everyday should be an opportunity to act with kindness

Ability to havefun Taking the role seriously, whilst being yourself

Our Why:To nurture an environment of inspiration, innovation and disruptionso this people in our world receive exceptional healthcare for this generation,and the next.

Values:Our organisational culture is very importantto us, so it is vital that the successful candidate livesand breathes complimentaryvalues and behaviours. Our behaviours should be in line with our values whichform part of our Company DNA:

Fun: People rarely succeedunless they are having fun. Happiness is healthy!

Awesome: We arent here tobe average, were here to be awesome!

Humble: Wer e here to makea difference to the lives of others, NOT to see how important we can become

Brave: We challenge thenorm. We have the courage to get the difficult jobs done

Oompf: We have naturaloompf! Its infectious!

Go-getting: We areintuitive to changing needs and respond quickly which we do with energy, ideas,and positivity

Disability Confident Employer - As users of the disabilityconfident scheme, we guarantee to interview all disabled applicants who meetthe minimum criteria for the vacancy

DBS - This post is subject to the Rehabilitation of OffendersAct (Exemption Order) 1975 and as such it will be required that we will submita Disclosure to be made to the Disclosure and Barring Service (formerly knownas CRB) to check for any previous criminal convictions. Before you start, thiswill require three forms of valid ID to be produced and verified. Theonboarding process is also subject to an Occupational Health check, suitableprofessional references, and eligibility to work in the UK (with therequirement to provide relevant documentation as evidence).

Person Specification Other

• Being able to work with our corporate values
• Enthusiastic and positive
• Approachable
• Team Player
• Always aims for excellence
• Ability to produce creative solutions to issues

Qualifications

• Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification.

Experience

• Strong attention to detail
• Good communication and customer service skills
• Competent wit Microsoft and other IT systems
• Experience with S1, EMIS, SESUI, e-RS.
• Information Governance understanding and awareness.
• Experience within a healthcare environment
• Experience of clinical systems
• Clinical governance understanding and awareness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.