Diabetes Pump Administrator

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Site Queen Elizabeth Hospital Town London Salary £28,392 - £31,157 Per annum plus HCA (pro rata'd for part time) Salary period Yearly Closing 29/09/:59

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the IC

Job overview

This is an exciting opportunity to join the Lewisham and Greenwich NHS Trust as a part time (21.50 hours) Diabetes Pump Administrator. The role will support the Diabetes Specialist Nurse team with the overall management of consumables, including pump ordering, invoice receipting, data input and co ordination of technology training across the Queen Elizabeth Hospital and Queen Mary's Sidcup sites.

Main duties of the job

To complete pump/continuous glucose monitor (CGM) order forms and send to suppliers

To receipt invoices for pumps/consumables and continuous glucose monitors (CGM)

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Detailed job description and main responsibilities

To maintain a comprehensive spreadsheet of all pump patients to facilitate reimbursement of pump and consumables

To liaise with pump company reps and the Diabetes Specialist Nurses (DSN's) to arrange and facilitate virtual and in person continuous glucose monitor (CGM) training sessions

To ensure training equipment, including demo pumps and demo continuous glucose monitors (CGM) are available by liaising with pump companies

To maintain and develop database for holding complex and confidential information

To deal with telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.

Person specification Qualifications

• Good general education with English and Maths to GCSE standard or equivalent
• Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration

Experience

• Significant proven experience of delivering to high standards in a fast paced high volume customer care environment.
• Ability to deal with a range of issues independently and efficiently

Knowledge and Skills

• Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi disciplinary staff
• Ability to work both autonomously and in a team
• Demonstrable experience of data collection, presentation, report writing and handling of data quality issues
• Ability to work with confidential data and information and deal with sensitive issues discreetly
• Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
• Ability to plan, organise and prioritise own workload and that of junior staff

We reserve the right to close the post before the stated closing date. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note: Information provided during recruitment and pre employment checks must be accurate. Misrepresentation may be investigated as fraud and could lead to withdrawal from the process, professional sanctions, or criminal action.

Please note: that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.

Use of AI in recruitment: We may use artificial intelligence (AI) tools to support the initial review of applications against the essential criteria for this role. Where AI is used, it will support rather than replace human decision making, and applications will remain subject to appropriate human review.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date. All applications received before the cap is reached will be considered equally and assessed against the person specification.