DevOps Engineer New London, England, United Kingdom

You'll report to: Jason Einon, Head of DevOps

Team: Technology

Location: This is a hybrid role based out of our London office in Monument.

Salary Range: £60,000 - £70,000 per annum

Working Pattern: Working UK afternoons through to evenings to provide coverage for US customer activity.

Role Type: Full-Time, Permanent

Start date: As soon as possible

Role Overview

As a DevOps Engineer, you'll play a critical role in ensuring the reliability, security, and operational excellence of our cloud-native platform. This role has a strong operational focus, providing UK afternoon to evening coverage aligned with US customer activity, and taking ownership of incident response, release readiness, and day-to-day platform stability.

You'll work closely with engineering, operations, and customer-facing teams to ensure issues are triaged and resolved effectively, alerts are actionable, and runbooks and processes are consistently followed. A key part of the role is reducing operational toil through targeted automation, CI/CD improvements, and the creation of repeatable operational workflows.

You'll also help shape our platform foundations, ensuring operational patterns align with our "golden path" standards and support future self-service capabilities. This is a hands-on role with real ownership, including mentoring junior engineers and directly influencing how we operate and scale our production environment.

The DevOps Engineer Role

What You'll Be Doing as a DevOps Engineer

• Acting as the primary engineer for UK afternoon-evening support coverage, handling triage, investigation, resolution, and escalation of incidents
• Leading operational execution by ensuring alerts are actionable, runbooks are followed, and incidents are managed consistently and professionally
• Mentoring and pairing with a junior engineer, providing coaching on troubleshooting, cloud operations, and safe change practices
• Owning and managing the operational backlog during Phase 1, identifying repeat toil, prioritising improvements, and driving fixes to completion
• Improving release readiness and coordination, working closely with engineering and release management practices where in place
• Contributing to platform foundations by ensuring operational patterns align with "golden path" standards and support future self-service capabilities
• Delivering targeted automation and standardisation to reduce ticket volume, including: CI/CD pipeline improvements, repeatable operational workflows (e.g. service restarts, deployment checks, environment validation)

The Skills and Experience Needed for the DevOps Engineer Role

• 3-5 years' experience in DevOps, SRE, Platform Engineering, or Production Operations roles
• Strong hands-on AWS experience (or equivalent cloud provider), including:
• Compute/runtime environments (containers and/or serverless)
• Practical networking fundamentals (VPCs, security groups, routing)
• IAM and access management with least-privilege principles
• Logging, metrics, alerting, and incident triage
• Solid experience with Infrastructure as Code, ideally Terraform, and safe change/release practices
• Strong CI/CD experience, including designing or improving pipelines, build/deploy patterns, and quality gates
• Confident scripting and automation skills using Python and/or Bash, with the ability to build reliable small tools
• Excellent documentation and communication skills, including writing clear runbooks and post-incident reviews
• Comfortable working cross-functionally with engineering, operations/support, and customer-facing teams during incidents

Nice to have

• Experience operating container platforms such as ECS, EKS, or Kubernetes, and/or service mesh patterns
• Observability and reliability experience, including dashboards, SLO/SLA thinking, and improving alert quality
• Security- and compliance-aware delivery experience (e.g. secrets management, vulnerability management processes)
• Experience building internal developer tooling or self-service workflows

What's on Offer - Life at Send

Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy.

Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support.

Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%.

Time Off - 25 days of annual leave, plus public holidays. We also offer volunteering time and a dedicated wellness day.

Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents.

Learning and Development - An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth.

Check out Send's public Handbook for more information about our product, recruitment process, team, benefits, and much more.

DevOps Engineer Interview Process

Our recruitment process for the DevOps Engineer role will consist of 3 interviews.

Stage 1 - Intro call with our in-house recruiter, Liam (30 minutes) - This will cover your background, motivations and communication, along with a chance to get to know Send and the role better.

Stage 2 - Interview with Jason Einon, Head of DevOps and one other member of our DevOps team (30-45 minutes)

Stage 3 - Interview with Dan Pass, CTO (30 minutes)

30-minute call with a Send Founder

We are committed to fostering a diverse, equitable, and inclusive workplace. The following demographic questions are optional and intended solely for monitoring our diversity and inclusion efforts. Your responses will help us understand and improve the effectiveness of our recruitment and hiring practices. All information provided will be kept confidential and will not impact your candidacy for the position. You may choose not to answer any of the questions, and your decision will not affect your application. Thank you for helping us create a more inclusive workplace.

If you have any specific needs or additional requirements, please share them in the designated space on your application. Email: