Development Operations Manager

Development Operations Manager

Joining English National Ballet, you will find a community of artists, musicians, theatre and costume craftspeople, creatives, business and administration professionals across a range of disciplines, all working together to achieve a common goal: to bring world-class ballet to as many people as possible, wherever they are and whatever their means. We are a multi-skilled, multi-cultural, open and inclusive organisation and we place a high value on diversity and diversity of thought in our teams.

About the role

English National Ballet is seeking a Development Operations Manager to provide an effective service to the Development team in the areas of managing supporter data, partnering with the Finance team to provide reconciliations and track gifts and pledges, ticketing for supporters and guests, and prospect research and analysis.

Responsibilities

• Develop and maintain expertise in the customer relationship management database (CRM), by being the team's superuser, training team members where needed, assisting with new data features, and liaising internally on any database change processes required
• Provide an internal service for ENB departments and liaise with external venues regarding ticketing enquiries for key supporters, stakeholders and other guests for ENB performances
• Upon receipt of the monthly accounts, liaise with the Development team and reconcile monthly with Finance on new gifts and pledges, outstanding balances, and year-to-date fundraising totals
• Produce regular summary reports as well as other financial, analytical, statistical and demographic reports as needed by the Development team
• Undertake specific research projects related to prospective donors and sponsors as required
• Build credibility and good working relationships with ENB colleagues and our (venue) partners and other external contacts
• Line manage any direct reports as required, supporting their learning and development and contribution in the role
• Be an active member of the Development team, representing the team at key meetings and events as required and acting as an ambassador for ENB at all times

Key Selection Criteria

• Experience in managing fundraising operations in the performing arts, cultural, charity, or UK Higher Education sectors
• Experience of managing data at scale through a customer relationship management (CRM) system, to manage donor relationships and to track giving
• Highly proficient user of Microsoft Office, with intermediate Excel skills and good presentation preparation skills
• Experience of working to compliance requirements for charitable giving, including data privacy, and able to keep up to date with any changes in regulations
• Ability to deliver accurate reports and insight for tracking fundraising progress to plan, with relevant supporting commentary and analysis
• Ability to prioritise and manage a busy workload, working to set reporting periods with a high level of accuracy and attention to detail

About ENB

English National Ballet (ENB) brings world-class ballet to the widest possible audience. We are a pioneering Company at the forefront of ballet's growth and evolution: celebrating tradition, striving to innovate and develop the artform and to open up ballet to the widest possible audience. ENB is also a UK leader in creative learning and engagement practice, building collaborative partnerships and community programmes.

As we celebrate our 75th Anniversary in 2025, English National Ballet continues to assert its commitment to artistic excellence and to sharing ballet with as many people as possible, across the UK and around the world.

We are committed to building a diverse and inclusive workforce where staff of all backgrounds can thrive and grow. We would particularly like to hear from black and global majority applicants and from applicants living with a disability or a long-term health condition, both groups which are currently underrepresented in our organisation. As a Disability Confident Committed employer, we guarantee to offer an interview to applicants with disability or a long-term health condition who meet the key selection criteria.

Please contact us if you need to request any reasonable adjustments to attend the recruitment process or if you need an alternative application format, on .