Destination Director

Continue to improve the quality of the retail environment at the Destination. Lead, develop and inspire the Destination Management team. Working closely with the marketing team to optimise and ensure delivery of the marketing strategy. To build and maintain effective relationships with all Occupiers in the scheme. Work with the Destination Team on reporting and benchmarking of Occupier performance and turnover within the Destination. Undertake Annual Tenant/Occupier Surveys or more frequently as required. Create an ambassadorial role in local industry business groups, Local Authority and community/civic stakeholder meetings including representing the Destination at local BIDs meetings and any other relevant association meetings. To drive additional income generation via commercialisation activities in conjunction with the client's commercialisation team and optimisation of net operating car park income. Collaborate with the client to develop and continually refine the business plans to ensure outstanding business results delivered over time. Annual Business Planning and monthly reporting on performance. Review opportunities for cost control and efficiencies. Management of the car parks linked to the Destination. This will include analysing the current income with reference to the current economic climate and the competing parking in the surrounding areas; and accurately prepare the annual operating and CAPEX budgets for the car parks and implementing within the given timeframe. Management of contractor/supplier relationships and key staff. Overall responsibility for Health & Safety and Environmental Management. Review and recommend tariff charges for the car park and EV charging to drive income. Relevant management experience gained within a high-profile retail destination environment. Have a strong retail background and understanding and the ability to appreciate different Occupiers and the challenges they face. Be able to demonstrate a broad knowledge and approach to addressing the key business challenges facing both the retail market and the Destination faces in the current environment and potential future trends. A proven track record in managing onsite / in-house management teams. Experience of managing major CAPEX and service charge projects Demonstrate high degree of technical competence (via degree or recognised diploma). Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently. A detailed understanding of financial management, profit & loss, and IT skills Ability to communicate at board room level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk and awareness of desired business objectives. The Destination Director will ensure the appropriate management and control of all contract staff, and the delivery of service standards within JLL Procurement agreements. Ensure team overall delivers to client satisfaction. The Destination Manager will not enter into any legal agreements with tenants, suppliers or any third party of any nature. The Destination Director will have constant regard for value for money with all expenditure and constantly strive to drive margins through effective cost control and efficiency whilst improving productivity and quality of services. To have an awareness of financial impact of service costs on occupational tenants in light of current economic climate and to constantly review. To accurately prepare the annual service charge budget for presentation to the Client in line with approved time frames. The service charge will break down all of the total expenditure into an item by item budget along with any Planned Preventive Maintenance (PPM) work. The draft budget will be submitted to the Property Manager and thereafter the Client / Owner for approval. The Destination Director will lead the Destination team ensuring that all members are kept appropriately informed of current and future activities and projects taking place in the Destination. The Destination Director will also ensure that the managing agents and Client are informed of any issues that could have a material impact on the Destination, Managing Agents and the Clients. All communications with the media needs to be in line with the Managing Agent and the Clients' media policies and consultants. To promote/represent the Destination (as appropriate) to external organisations including the local authority and other key stakeholders. In conjunction with other staff members to operate the Destination in compliance with all Health & Safety and Environmental legislation and regulations, adhering to procedures laid down and working towards stated targets. To take responsible care for the health & safety of yourself and of other persons who might be affected by your acts or omissions at work. To co-operate with JLL in so far as is necessary to enable JLL to comply fully and at all times with its legal duties regarding health, safety, environmental and welfare matters. To familiarise yourself with JLL's health, safety, welfare, fire and environmental arrangements To assist the clients letting and other professionals, representatives appointed or representing the Client or Managing Agents in the execution of their transactions and tasks. This may include amongst others providing plans, communicating data, co-ordinating the site visits, assessing shop fit-out / alterations proposals, entertaining prospective tenants, providing data including pedestrian footfall and undertaking any other reasonable tasks deemed necessary by the Associate Manager or the Clients / Owners from time to time and as required in order to achieve the investment objectives of the Landlord. To be a brand (Client, JLL and the Destination) ambassador within the wider community. To provide strategic assistance into any proposed development or refurbishment of the Destination or parts thereof. Ensure the Destination Team observe the clients ESG Policy which sets the standards that all areas of the property must adhere to. The policy is in place to ensure that the client maximises the environmental performance and investment opportunities and minimise the adverse impacts their Real Estate activity has on the environment.If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. 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