Despatch Clerk

Despatch Clerk

We're Hiring: Despatch Clerk

Location: Fivemiletown

Hours: Monday - Friday, 8.00am - 5.00pm

Reports to: Transport & Procurement Manager

Why You'll Love It Here

️ Competitive pay

️ Enhanced annual leave entitlement, increasing with length of service

️ Holiday Purchase Scheme

️ Health Care Plan

️ 3% employer pension contribution with option for salary pension exchange

️ Life assurance at twice your annual salary

️ Birthday Half-Day Off - our way of celebrating you

️ Supportive, team-focused working environment

️ Opportunities to develop and grow within the business

️ and so much more!

What You'll Be Doing

Coordinating efficient despatch of goods to customers

Liaising with customers, sales, operations and supply chain teams

Scheduling deliveries to maximise load efficiency and meet customer requirements

Completing despatch administration, including POs, invoices and PODs

Monitoring driver worksheets, hours, tonnages and wage data

Managing fleet maintenance schedules using internal systems

Liaising with external hauliers to manage delivery bookings

Ensuring Health & Safety standards and PPE requirements are always met

Supporting continuous improvement within the Despatch function

See the attached Job Description for the full tasks and duties of the post.

What You'll Bring

Administration experience in an office-based environment

Strong organisational skills and attention to detail

Confident user of MS Office, particularly Excel and Word

Excellent communication and customer service skills

Ability to manage multiple tasks and meet deadlines

Proactive mindset with strong problem-solving skills

Understanding of Health & Safety requirements

Full driving licence (essential)

Nice to have

Logistics planning experience

GB geographical knowledge

Fleet management or ERP/CRM system experience

Why AG

At AG, we're building more than products - we're building people. We trust our teams, support development, and promote well-being because we know our people do their best work when they feel supported.

We're proud of our heritage and excited about our future. Our people's work matters. Their potential is valued.

We are AG.

Got a Question?

If you'd like to speak to a member of the HR team to find out more, contact Cathy Read:

Phone:
Message / WhatsApp:
Email:

About the role

The following list constitutes the key tasks and duties of your post upon which your job performance will be assessed. Tasks are not in any order; therefore, the sequence which they appear should not be interpreted as indicating priority or relative importance.

• Act as an advocate for AG's culture and values, demonstrating integrity, sustainability, customer care, wellbeing, and innovation in all work and interactions with colleagues.
• Maintain professionalism and high standards when dealing with customers, suppliers, and staff.
• Adhere to all Company Health and Safety policies, wearing the correct PPE while working in the plant and yard, and taking responsibility for personal safety and that of colleagues.
• Liaise with customers, ensuring a helpful and courteous approach at all times while maintaining professionalism.
• Handle and elevate customer complaints efficiently to the appropriate manager.
• Ensure all despatch duties are carried out efficiently, adhering strictly to company procedures.
• Schedule deliveries to maximise load efficiency and ensure deliveries align with customer schedules.
• Coordinate customer deliveries with the relevant internal teams, including Sales and Operations.
• Ensure despatch offices are kept tidy and secure.
• Carry out all despatch administration duties, including raising purchase order numbers for suppliers, matching and approving invoices, and maintaining accurate records.
• Monitor the return of Proof of Deliveries (PODs) from subcontractors, ensuring all discrepancies are resolved and documents are filed accordingly.
• Assist with processing drivers' daily worksheets, monitoring hours, tonnages, and reports for management purposes.
• Manage fleet maintenance schedules, booking inspections and services, and ensuring transport compliance through internal auditing systems (Engage).
• Ensure adherence to despatch processes and assist in implementing new procedures.
• Liaise with Finance and Accounts departments to resolve invoice and POD queries.
• Work closely with Production and Supply Chain to control the movement of finished goods, stock transfers, and ensuring smooth operations across sites.
• Ensure load checks are completed, including photographing loads prior to despatch through AX ERP.
• Monitor and report on driver wage discrepancies by checking Pay by Load (PBL) systems and PODs.
• Proactively seek service improvement opportunities and highlight potential areas for development within Despatch.
• Assist management with complaint resolution and any other duties as required.
• Provide cover as a Despatch Clerk for other AG sites when required.
• Liaise with external hauliers regarding delivery bookings and handle any related issues.
• Assist with general filing, controlling PODs, transfer notes, pick lists, returns, banking and ensuring documentation accuracy.
• Interact with staff and management in a professional and pleasant manner, contributing positively to the team environment.
• Any other duties as required by management that are within your capability.

The above list is not exhaustive but provides a broad range of key duties and responsibilities of the post.

About the company

Renowned and respected designer, developer, manufacturer and distributor of best in class walling, paving and facing brick.

Required Criteria

• At least 5 GCSE's or equivalent grades A-C, including maths and English;
• Previous administration experience in an office environment;
• Proficient in MS Office with a good working knowledge of MS Excel and Word
• Valid driving licence
• Strong attention to detail and organisational skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and meet deadlines
• Proactive, with problem-solving abilities and a focus on continuous improvement

Desired Criteria

• GB Logistics Planning experience
• Good geographical knowledge of GB
• Experience in use of fleet management system
• ERP/CRM system experience