Desktop Support Technician - Citrix/AD & ITSM Pro

Insight, a Dublin-based investment and financial management company, seeks a Desktop Support Technician to act as the Level 2 escalation point and onsite support for users. You will diagnose and resolve issues in a Citrix VDI Windows environment, laptops, mobiles, printers, and video conferencing, while focusing on end-user experience and proactive knowledge sharing.

The role emphasizes executive presence, strong communication, and the ability to manage multiple priorities in a finance-focused