Desktop Support Engineer

Role: Desktop Support Engineer/2nd Line Support
Rate: £170 per day - Limited CompanyLocation: Central London- Fully onsiteDuration: 1 month initially
Start date: ASAP
Standard hours: Mon-Fri, 9am-5pm

Role
We are assisting a client who seek a Desktop Support Engineer/2nd Line Support Analyst for their London site. This role will best suit a good communicator, who is technically competent, possesses a strong work ethic and enjoys providing excellent customer service. 

Key Responsibilities

• Provide onsite 1st & 2nd line desktop support to end users
• Troubleshoot and resolve hardware and software issues
• Support Microsoft Office Suite and standard business applications
• Assist users transitioning to Windows 11
• Deliver excellent customer service and timely issue resolution
• Escalate complex issues where necessary

• Proven experience in desktop support/2nd line IT support roles
• Strong knowledge of Microsoft Office Suite
• Experience supporting mobile devices and printers
• Solid troubleshooting and problem-solving skills
• Strong communication and interpersonal abilities