Desktop Support Engineer

• Sunderland - 5 days on-site per week
• Permanent
• Up to £35,000

Our client, a leading financial services organisation, is seeking a talented IT professional to join their Technology team, providing first-class support from their Sunderland office. In this role, you'll be a key member of the IT team, delivering high-quality, responsive support to colleagues across the business. This is a highly visible role where your technical expertise and customer-focused mindset will have a real impact.

Job Title: Desktop Support Engineer
Location: Sunderland
Working arrangement: 5 days on-site per week
Salary: Up to £35,000

Key responsibilities include:

• Providing first-line and second-line support across the end-user technology environment
• Supporting inductions, onboarding, and training for new joiners
• Configuring, deploying, and maintaining laptops, mobile devices, and peripherals
• Managing assets and ensuring devices are secure, up to date, and ready for use
• Supporting meetings, webinars, and meeting room technology
• Maintaining documentation, procedures, and knowledge base articles
• Participating in IT drop-in days and an out-of-hours support rota
• Assisting with network testing, patching, cabling, and office IT management
• Learning and supporting innovative technologies as the business evolves
• Occasional travel to other offices (once or twice per month)

Essential experience and skills:

• Proven experience delivering excellent end-user support
• Strong knowledge of Windows device build, support, and troubleshooting
• Entra ID and Active Directory user management
• Intune and mobile device management
• Microsoft 365 administration (Exchange, SharePoint, OneDrive)
• Experience supporting Azure Virtual Desktop (AVD)
• Knowledge of Teams Calling and 8x8 telephony solutions
• Familiarity with web filtering, DLP, antivirus, and SSO technologies
• Strong documentation and knowledge-sharing skills
• A proactive mindset with a genuine drive to learn and succeed
• Zendesk or similar service desk platforms
• Azure administration
• Power BI and Power Platform support
• PowerShell Scripting for centralised management
• Cisco meeting room technology
• Exposure to Microsoft Copilot and AI technologies

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.