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Desktop Support Engineer
Posted 36 minutes 17 seconds ago by Robert Half
IT Support Technician
Location: Central London
Salary: £35,000 - £40,000
Type: Full-time, Permanent
A leading, fully regulated financial services firm is seeking an IT Support Technician to join its growing technology team. This is an excellent opportunity for someone with at least 18 months' experience in a helpdesk environment who wants to develop their technical capability within a professional, high-performing environment.
About the Role
You will provide day-to-day technical support to users across the business, ensuring colleagues receive an efficient, friendly and reliable service. The role includes user support, system administration and broader IT operations, with exposure to Microsoft technologies, cloud platforms and security tools.
Key Responsibilities
Desktop support and troubleshooting in a Windows 10/11 environment
Remote user support
Administration of Active Directory, Exchange Online, Office 365, Azure and other third-party services
Support and administration of Microsoft Dynamics CRM
Daily systems and infrastructure checks
Installing and configuring new hardware, software and peripherals
Onboarding new staff
Maintaining and managing Windows Servers
Creating and updating documentation for all IT processes and procedures
Business Continuity and Disaster Recovery testing
Anti-virus, Firewall and cyber security monitoring
Backup administration
Licensing and printer management
Delivering staff training
Supporting all other aspects of daily IT operations
Skills & Experience Required
Minimum 18 months' IT support experience within a regulated financial services environment
Strong desktop troubleshooting skills
Excellent analytical skills and attention to detail
Strong communication skills with a customer-first approach
Calm under pressure, flexible and reliable
Good knowledge of Microsoft operating systems (Windows 10/11)
Professional Standards
As part of a regulated organisation, you will be expected to:
Follow FCA, FSMA and all internal compliance procedures
Keep documentation accurate and up to date
Maintain CPD and stay informed on relevant legislative and technical changes
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
