Desktop Support Engineer

Job Title: L1 Desktop Engineer (Contract)
Location: Belfast
Contract Duration: 6 months
Rate: £150 per day - Inside IR35, Umbrella contractors only

Job Description:
We are seeking a proactive L1 Desktop Engineer to provide technical support for end-users in a fast-paced environment. This is a 6-month contract based in Belfast, offering a daily rate of £150.

Key Responsibilities:

• Provide first-line support for hardware, software, and network issues across desktops, laptops, and peripherals.

• Log, track, and resolve support tickets using the IT service management system.

• Troubleshoot and escalate issues to L2/L3 teams where necessary.

• Assist with account setup, password resets, and access requests.

• Maintain accurate documentation of incidents, resolutions, and user support procedures.

• Support IT projects, including software deployments and hardware upgrades, as required.

• Ensure adherence to company IT policies and procedures.

Essential Skills & Experience:

• Previous experience in a desktop support or IT helpdesk role.

• Strong knowledge of Windows operating systems and Microsoft Office suite.

• Familiarity with basic networking concepts and troubleshooting.

• Excellent communication and customer service skills.

• Ability to work independently and as part of a team.

• IT certifications (eg, CompTIA A+, Microsoft MTA) are a plus.

Additional Information:

• Full-time, 6-month contract.

• Office-based in Belfast, with occasional on-site visits as required.

• Competitive daily rate of £150.