Desktop Support & Hardware Engineer

Title: Desktop Support & Hardware Engineer

Location: Dublin City Centre (onsite 5 days a week)

Type: Permanent

We are looking for an experienced Desktop Support & Hardware Engineer to join a busy, high-performance technology environment in Dublin. This is a hands on desktop engineering role with a strong focus on hardware, PC builds and complex workstation support. You will be responsible for building, configuring, maintaining and troubleshooting high-specification desktop systems, as well as providing 1st and 2nd level support to a large user base. The role would suit someone who enjoys working with hardware and getting hands on with PCs, rather than a purely software or ticket-based support position.

THIS IS A FULL TIME ONSITE 5 DAYS A WEEK ROLE For This Role

• Build, configure and deploy high-specification desktop PCs and workstations.
• Install and replace hardware components including RAM, graphics cards, storage and other internal components.
• Diagnose and resolve complex hardware and desktop performance issues.
• Configure and support multiple-monitor workstations, including 4 x 4K display setups.
• Support and troubleshoot KVM switches, docking stations, monitors, printers, peripherals and other desktop equipment.
• Prepare new PCs from initial hardware configuration through to software installation and user deployment.
• Carry out hardware upgrades, replacements and preventative maintenance.
• Provide 1st and 2nd level support for Windows desktop hardware and software.
• Troubleshoot Windows operating system, application and configuration issues.
• Manage user accounts, permissions and access through Active Directory.
• Deploy and manage software using tools such as Microsoft Intune and SCCM.
• Investigate and resolve incidents through a ticketing system.
• Work closely with infrastructure, development and other technology teams to resolve complex issues.
• Maintain accurate technical documentation, knowledge bases and build procedures.
• Assist with procurement and lifecycle management of desktop hardware and peripherals.

Hardware Experience

• Building and configuring PCs from components.
• Installing and replacing RAM, graphics cards and storage.
• Troubleshooting hardware faults.
• Diagnosing display and graphics issues.
• Supporting high-performance workstations.
• Configuring complex multi-monitor environments.
• Working with KVM switches and specialist peripherals.
• Installing operating systems and configuring machines for deployment.

We are looking for someone who is technically hands on, highly practical and confident working with hardware. You will be comfortable taking ownership of an issue from diagnosis through to resolution, whether that involves replacing a graphics card, rebuilding a workstation, configuring a multi screen setup or troubleshooting a Windows issue. Strong attention to detail, communication skills and the ability to work effectively under pressure are essential. The role also involves shift flexibility and occasional out of hours support.