Desktop Engineer

Desktop Engineer - 6 months Contract - £200/day Inside IR35 - Glasgow onsite - SCC FLEX CONTRACT

As a Desktop Engineer, you will be at the forefront of our Windows 11 deployment project, directly supporting users through the setup and transition process. Your expertise will ensure a seamless upgrade experience, and provide vital post-deployment support. This role requires hands-on involvement, effective user engagement, and close collaboration with the project team to drive successful technology adoption.

Your responsibilities as a Desktop Engineer:

• Guide end users step-by-step through Windows 11 setup, ensuring minimal disruption to their workflow.
• Provide hyper care support after deployment, troubleshooting and resolving user issues promptly.
• Install, configure, and pre-provision Windows 11 on devices, including rebuilding Windows 10 machines for recycling or repurposing.
• Manage asset tracking and device status updates following company and vendor procedures.
• Prepare devices for return to HP by removing BIOS passwords, delisting from Active Directory and SCCM, updating CMDB records, and ensuring proper packaging with accessories.
• Travel to various sites to support deployment activities and maintain strong user engagement.
• Collaborate closely with the project team to coordinate deployment schedules and escalate issues for swift resolution.
• Keep detailed records of deployment progress, device status, and user feedback to aid continuous improvement.

As a suitable Desktop Engineer, you will have:

• Solid experience supporting Windows 10 and Windows 11 environments.
• Familiarity with Active Directory, SCCM, and CMDB tools like Assyst.
• Strong communication skills to effectively assist users and work with project teams.
• Ability to manage multiple deployment sites and work independently with minimal supervision.
• Excellent organizational skills and meticulous attention to detail.

If you are a results-driven Desktop Engineer with a passion for your work, we want to hear from you. Immediate start. References required.

NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing