Deskside Support Engineer

Our MSP client is seeking a reliable and professional Deskside Support Engineer to be based on-site with one of our government-sector clients in Lytham. This position requires a high level of customer service, technical competence, and professionalism, as you will be supporting end users in a secure and fast-paced environment.

Key Responsibilities

• Provide onsite deskside support to sector users, ensuring all incidents and requests are resolved efficiently and in line with SLAs.
• Troubleshoot hardware, software, and network issues across Windows-based systems.
• Build, configure, and deploy desktops, laptops, mobile devices, and peripherals.
• Support user onboarding and offboarding, including Workstation setups and access management.
• Perform routine maintenance and hardware refresh activities.
• Maintain clear documentation, asset records, and ticket updates.
• Collaborate with remote teams and escalate issues where necessary.
• Adhere to security, compliance, and confidentiality requirements appropriate for government environments.

What We're Looking For

• Proven experience in a deskside/2nd line support or similar technical role.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and typical enterprise applications.
• Confident in hardware builds, repairs, and imaging.
• Must be able to commute to Lytham Monday to Friday
• Excellent communication skills with the ability to support users of varying technical levels.
• A proactive attitude and strong troubleshooting ability.
• Ability to work independently while representing our MSP professionally on-site.
• Must be eligible for SC clearance

Please feel free to apply if you meet the criteria.