Deskside Support Engineer - 106093

Technology Service Desk II (Onsite IT Deskside Support Engineer) - Role Snapshot

Position: Onsite IT Deskside Support Engineer
Location: Dublin, Ireland
Working Pattern: Onsite 5 days per week

Overview

This role is responsible for providing onsite technical support to users, managing incidents and service requests, and ensuring timely resolution of IT issues. The successful candidate will support employees in the Dublin office while working closely with application development and operations teams to maintain business-critical systems and services.

Key Responsibilities

• Provide onsite deskside support for hardware, software, and end-user issues.
• Manage incidents and service requests through to resolution.
• Troubleshoot technical problems using administrative and support tools.
• Escalate and coordinate complex issues with relevant technology teams.
• Support production applications and customer-specific operational processes.
• Deliver a high level of customer service and communication to users.
• Track, document, and follow up on reported issues.

Essential Requirements

• Experience in IT Service Desk, Deskside Support, or End User Support.
• Strong troubleshooting skills across Windows environments, hardware, software, and peripheral devices.
• Experience with incident and request management processes.
• Excellent customer service and communication skills.
• Bachelor's degree in a related discipline or equivalent practical experience.
• Relevant technical support experience.

Desirable Requirements

• Experience within financial services, banking, or securities environments.
• Exposure to supporting production applications.
• Familiarity with enterprise IT support tools and Active Directory administration.

Ideal Candidate Profile

• Customer-focused and service-oriented.
• Strong problem-solving and analytical skills.
• Comfortable working in a fast-paced corporate environment.
• Able to manage multiple priorities while maintaining attention to detail.
• Reliable and committed to being onsite full-time.