Deputy Reception/Lodge Manager

Deputy Lodge Manager

Are you an experienced and motivated individual with a passion for delivering exceptional customer service and ensuring smooth lodge operations? We are seeking a dedicated Deputy Lodge Manager to join our team and support the efficient running of our College Lodge.

Key Responsibilities General Duties & Front of House

• Assist the Lodge Manager with daily supervision of lodge operations
• Provide accurate information and assistance to College members, conference delegates, and visitors
• Act as a central communication point, relaying relevant information to departments
• Be sensitive to student welfare needs; serve as the first point of contact for student welfare issues during absences of Junior Deans
• Handle telephone inquiries professionally
• Manage lodge logistics, including parcel/post delivery and maintaining a clean, organized environment
• Monitor lodge emails, check in/check out students, and update forwarding addresses
• Promote and operate lodge sales, including souvenirs and operate the sales till
• Respond to B&B visitor inquiries, providing excellent customer service and luggage storage arrangements
• Record and forward room defect reports from visitors

Security & Emergency Management

• Maintain building security, keep logs of alarms and activations
• Respond professionally to fire alarm activations, coordinating with emergency services
• Train lodge staff on emergency procedures
• Monitor CCTV systems and ensure security protocols are followed
• Record and report incidents and accidents accurately
• Manage on site parking, keys, bicycle, and vehicle security
• Ensure compliance with security procedures, including fire safety, alarm testing, and key management
• Follow College flag policies

Other Services & Administration

• Deputize for the Lodge Manager in their absence
• Assist with staff induction, training, and planning
• Oversee daily lodge staff duties and briefings
• Maintain first aid supplies and manage the lodge's use of the Salto access system
• Conduct security patrols and handle security/behavioral issues
• Liaise with maintenance teams regarding faults and repairs
• Manage meeting room bookings and ensure proper use of College spaces

Essential Criteria

• Proven experience managing a busy reception environment
• Strong team management and motivational skills
• Excellent customer service and communication skills
• Effective prioritization of workload
• Professional appearance and demeanor
• Attention to detail and high standards
• Knowledge of health, safety, and security procedures
• Flexible, responsible, and self motivated approach
• Intermediate computer literacy

What We Offer

• Opportunity to work in a prestigious academic environment
• Supportive team and professional development opportunities
• A dynamic role with varied responsibilities
• Extensive benefits and holiday package