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Deputy Reception Manager

Posted 1 hour 20 minutes ago by Career Choices Dewis Gyrfa Ltd

Permanent
Not Specified
HR / Recruitment Jobs
Cheshire, Sandbach, United Kingdom, CW111
Job Description
Primary Responsibilities
  • All tasks undertaken normally by the receptionist and providing leadership and support alongside the Reception Manager.
  • Supporting staff training.
  • Ensuring the smooth running of day-to-day reception duties and that all areas are covered.
  • Ensuring effective use of appointments system.
  • Ensuring all appropriate admin work is completed.
  • Supporting with new staff induction programs.
  • Supporting the Reception manager with staff rotas.
  • Act as a support to the management team and supporting implementation of strategies and goals.
  • Supporting the Reception Manager with staff performance feedback.
  • Providing consistency of service to patients and ensuring reception staff provide a high level of service.
  • Supporting monitoring of appointment and telephone systems to meet requirements linked to patient access and waiting times.
  • Support coordination or organisation of reception meetings and agendas.
  • Support with the creation and/or reviews of reception protocol and policies.
Secondary Responsibilities
  • Partake in audits as directed by the audit lead.
  • Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
  • Complete opening and closing procedures in accordance with the duty rota.
  • Ordering and monitoring of stationery supplies.
  • Organise and support on SEA or quality meetings.
  • Support and respond to patient complaints/concerns linked to reception.
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