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Deputy Reception Manager
Posted 1 hour 20 minutes ago by Career Choices Dewis Gyrfa Ltd
Permanent
Not Specified
HR / Recruitment Jobs
Cheshire, Sandbach, United Kingdom, CW111
Job Description
Primary Responsibilities 
- All tasks undertaken normally by the receptionist and providing leadership and support alongside the Reception Manager.
- Supporting staff training.
- Ensuring the smooth running of day-to-day reception duties and that all areas are covered.
- Ensuring effective use of appointments system.
- Ensuring all appropriate admin work is completed.
- Supporting with new staff induction programs.
- Supporting the Reception manager with staff rotas.
- Act as a support to the management team and supporting implementation of strategies and goals.
- Supporting the Reception Manager with staff performance feedback.
- Providing consistency of service to patients and ensuring reception staff provide a high level of service.
- Supporting monitoring of appointment and telephone systems to meet requirements linked to patient access and waiting times.
- Support coordination or organisation of reception meetings and agendas.
- Support with the creation and/or reviews of reception protocol and policies.
- Partake in audits as directed by the audit lead.
- Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
- Complete opening and closing procedures in accordance with the duty rota.
- Ordering and monitoring of stationery supplies.
- Organise and support on SEA or quality meetings.
- Support and respond to patient complaints/concerns linked to reception.
Career Choices Dewis Gyrfa Ltd
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