Deputy Patient Access Manager

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Employer University Hospitals Sussex NHS Foundation Trust Employer type NHS Site Royal Sussex County Hospital Town Brighton Salary £31,049 - £37,796 per annum Salary period Yearly Closing 13/01/:59

At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Our hard-working, talented and dedicated people work together towards a common goal - to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

As part of our commitment to access for all, please see the different ways you can access the application form:

We look forward to receiving your application and the start of your journey with UHSussex.

Job overview

The Sussex Cancer Centre is seeking a Deputy Patient Access Manager to help deliver a high-quality, flexible administrative service within our busy oncology unit. This key role supports the Patient Access Manager in achieving Patient Access and Cancer Treatment targets.

You will oversee the day-to-day running of outpatient services, ensuring efficient patient flow and timely appointments. The role includes managing peaks in activity, supervising the Patient Access Clerks team, allocating workloads, conducting appraisals, and handling HR matters in line with Trust policy.

We're looking for someone with extensive experience in booking procedures, a strong understanding of cancer targets and the 18-week referral-to-treatment pathway, plus a proven track record in change management and team leadership. Excellent organisational skills, attention to detail, and the ability to work under pressure are essential. You should be confident in managing your own workload, multitasking, and adapting to changing service demands.

Main duties of the job

• Collaborate with the Operational Manager and Patient Access Manager across all Oncology sites to manage operational processes and address capacity/demand pressures.
• Line manage Patient Access Clerks in the First Contact Oncology Booking Hub, including workload allocation, training, appraisals, recruitment, and HR compliance.
• Advise outpatient and inpatient admin teams on complex patient access, diagnosis, and treatment issues.
• Support delivery of national cancer waiting time standards, including 18 weeks and 2-week wait targets.
• Collect and provide data for statistical reports and performance monitoring.
• Identify and resolve capacity issues affecting cancer waiting times and RTT standards.
• Manage outpatient waiting lists, prevent backlogs, and coordinate additional clinics during peak activity.
• Act as escalation point for patient, relative, and GP queries; investigate complaints and escalate unresolved issues.
• Ensure accurate PAS data entry for cancer waiting times and RTT status.
• Work with clinical teams to ensure compliance with Patient Access Policy.
• Validate cancer waiting times and support RTT and cancer recovery plans.
• Provide information to assist operational and clinical leads in managing demand and capacity.
• Coordinate clinician leave, clinic cancellations, and patient rescheduling.
• Attend PTL and RTT meetings as required.
• Deliver a flexible, efficient admin and reception service supporting patients and clinical teams.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Detailed job description and main responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

Please see the detailed job description and person specification for information regarding the main responsibilities.

Experience / Qualifications

• Contact and/or visit prior to shortlisting application
• Working knowledge of Careflow PAS
• Knowledge of Patient Access Policy

Skills

• Effective communication across a variety of platforms
• Organisational skills
• Ability to establish and maintain working relationships with professionals within the service
• Knowledge of UHSx IT systems

People Management

• Effective leadership skills with the ability to manage and direct people
• Experience of undertaking performance and development reviews

Equality, Diversity and Inclusion

• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles (as appropriate to role)

Important information for applicants

Important information for applicants: A Note on AI Use in Applications

We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations-elements that are essential to a fair and accurate evaluation. Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.

Closing Adverts Early

In the event of exceptional interest, we may close adverts earlier than specified. Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.

Flexible Working

If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks

As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa

Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.

Further Information

UHSussex reserves the right to close the role early if we receive a high volume of applications.

For help with the application process for Nursing vacancies, please email .

For help with the application process for Non-Nursing vacancies, please email .

Employer certification / accreditation badges

Name: Jo Chamberlain
Job title: Operational Manager - Oncology
Email:
Telephone:

Email: Paula,
Position: Patient Access Manager - Oncology