Deputy Manager

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.

As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

Key responsibilities include:

• Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.


• Focus on delivering great availability and cost controls through excellent processes.


• Create a culture of "sell a £, save a £" to maximise store sales and profit.


• Deliver on all agreed KPIs.


• Support the Store Manager with Talking Shop and work well with the Talking Shop representative.


• Drive team engagement by communicating effectively and showing appreciation and respect for every team member.


• Foster an inclusive culture where everyone can be their best at work.


• Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.


• Manage the team effectively using performance processes and continuous conversations.

Doing the right processes and doing them right:

• Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.


• Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.


• Ensure all cash handling and security policies and processes are fully implemented in the store.


• Deliver the best digital service by implementing all "One Best Way" processes in the store through the team.


• Ensure legal compliance across all areas to minimise any risk to the business.


• Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.

Leadership:

• Lead by example to get the best from the team and provide the best service to customers.


• Be approachable and respectful to customers and colleagues.


• Work together with enthusiasm and take action to reduce waste.


• Show consideration for the business and its people.


• Take full responsibility for the store operation, colleagues, and customers in the Store Manager's absence.


• Communicate effectively, having regular conversations and listening to understand.


• Plan in advance, prioritising key tasks and activities.


• Set the pace of the team by being hands-on to deliver a great store.


• Solve problems by making the right decisions for the store.


• Coach the team by asking the right questions to drive performance and help them be their best.


• Delegate tasks at the right time to the right colleagues.


• Motivate the team to deliver consistent operational standards.

Required skills & experience:

• Proven experience in a retail management role.


• Strong leadership and team management skills.


• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and manage priorities.


• Customer-focused with a passion for delivering outstanding service.


• Strong problem-solving and decision-making abilities.


• Flexibility to work across different stores.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.


• 33 days holiday (including Bank Holidays).


• Christmas vouchers - increasing with length of service.


• Refer a Friend scheme.


• Christmas saving schemes.


• Long service awards.


• Option to join a healthcare plan.


• Grocery Aid for free and confidential financial, emotional and practical support.


• Clear career pathways with opportunities for development and progression.


• A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!