Deputy Manager - Full Time - Basildon

Job Details

Title: Deputy Manager - Full Time - Basildon

Salary: £30,500 per annum (includes London Weighting) plus up to £2,400 discretionary bonus based on performance.

Contractual hours: 37.5 per week. Full time. Location: Basildon, SS14 1DD. Job reference: REQ2246.

About the Role

As a Deputy Store Manager, you will support the Store Manager in leading a motivated and well trained team to deliver personalised exceptional service to all customers. You will play a key role in ensuring the store runs smoothly, meets financial goals, remains compliant with all regulatory and company standards, and fosters a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with pawnbroking is required as a comprehensive training programme is provided.

Key Responsibilities

• Support and motivate colleagues to achieve store goals and deliver outstanding service
• Help train and develop a flexible, multi skilled team that meets customer needs with confidence and care
• Ensure a welcoming, professional in store environment where every customer receives the right outcome for their situation
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
• Drive performance and support the team in achieving key financial targets
• Collaborate with the wider area team, sharing insights and best practices to support overall business success
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption

Qualifications

• Passion for high standards and delivering exceptional customer and team experiences
• Excellent verbal and written communication skills
• A strong desire to lead, support, and develop others
• A customer first mindset with a proactive attitude
• Previous supervisory or management experience in a financial services or customer facing role
• Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

Benefits

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts - up to 25% off jewellery and high end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal

Next Steps

Ready to lead with purpose and make a difference?

Apply now and become part of a company that values people, passion, and potential.