Deputy Helpdesk Team Leader

Location: Hybrid/Kings Hill, Kent
Salary/package: £30,000 per annum
Contract type: Fixed Term
Hours: Full time, 37 hours per week

Due to the nature of work being carried out, a Basis DBS check (provided by the Company) will be carried out, please consider this before submitting your application.

Join Cantium Business Solutions as a Deputy Helpdesk Team Leader and play a pivotal role in delivering high-quality, customer-focused IT support. This is an exciting opportunity to lead, develop and inspire a dynamic service desk team within a fast-paced, innovative organisation.

Who we are

Cantium Business Solutions, part of Commercial Services Group (CSG), delivers high-quality back-office and IT services to a diverse customer base across the public sector. We are a dynamic and agile business driven by four key principles: Fast, Connected, Insight-Driven, and Customer-Led. As part of CSG - the UK's largest local authority-owned trading organisation - Cantium combines commercial innovation with a commitment to reinvesting profits into local communities.

Why this role matters

The Deputy Helpdesk Team Leader supports the Team Leader in managing daily operations, ensuring efficient incident resolution, and maintaining high service standards. The role is key to guiding and developing team members, fostering collaboration and driving continuous improvement.

What you'll be doing

• Delegate duties and tasks within the IT department to ensure efficient operations.
• Monitor team members' performance and provide support, guidance, and direction.
• Coach and motivate staff to achieve performance targets and professional development goals.
• Review completed tasks for compliance with ITIL framework and quality standards.
• Organise regular training sessions to enhance technical skills and knowledge of new technologies.
• Provide advanced technical support to resolve complex IT incidents and service requests.
• Collaborate with other departments to achieve company objectives and service excellence.
• Ensure data security and protect company information from unauthorised access.

What we're looking for

• A minimum of 2 years' experience within a fast-paced helpdesk environment.
• Proficient technical knowledge of IT infrastructure, particularly Microsoft and Windows systems.
• Excellent communication and interpersonal skills for effective collaboration and customer support.
• Ability to manage multiple priorities and adapt to changing business needs.
• Strong leadership and team management skills with the ability to motivate and guide others.
• High attention to detail and commitment to maintaining data security and confidentiality.

What you'll get in return

• Salary of £30,000 per annum.
• 25 days annual leave.
• Life assurance cover (4x salary).
• Pension scheme with 4% employer contribution.
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.
• Volunteer days and access to a comprehensive wellbeing programme.
• Tailored learning and development support with real opportunities to progress.

Why CSG?

Commercial Services Group (CSG) is the UK's largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.

CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.