Deputy General Manager

Overview

The Deputy General Manager will direct the strategic initiatives and objectives of the hotel and manage day-to-day operations through the engagement of the team. As an ambassador for your own hotel and the wider Leonardo Hotels estate, you will demonstrate the company vision, mission and values. You'll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience.

Responsibilities

• Set guest satisfaction targets and ensure these are met, using guests' feedback and surveys.
• Lead from the front and get stuck in - you're the face of the hotel operation.
• Regularly inspect rooms to ensure our product is to brand standard.
• Mentor team members in your hotel, who are undertaking in house Learning & Development programmes in support of their career.
• Collaborate with your local HR team to host engaging activities for your team.
• Host weekly operations meetings to discuss events and groups - you'll liaise with the Meetings & Events team to ensure your hotel is ready to deliver.

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company wide recognition scheme: vouchers to spend on a wide range of high street shops.
• Talent referral scheme.
• Thank You Week: ice cream trucks, yoga classes and more.
• Wellbeing calendar.
• Ongoing job related training programmes with clear paths for progression.

Diversity & Inclusion

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected. We are a Disability Confident Employer and a member of the Valuable500, partnering with social enterprises to change attitudes towards disability and provide opportunities for all.