Deputy General Manager

Incipio curates beautiful spaces with vibrant atmospheres for great times.

We are seeking an outstanding and experienced Deputy General Manager with a love for varied hospitality experiences, high volume operations & who thrives managing large teams.

The Prince is a true West London institution, a buzzing legacy venue at the heart of the community, bringing the party week after week with everything from live music sing alongs to electric Sports Sundays.

The Role

As Deputy General Manager, you'll be key to the running and success of The Prince. Our Deputy General Managers are pro active, insightful, commercial leaders for their venues.

You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team.

We Expect You To

• Have pure passion for hospitality and giving guests a wonderful time.
• Take full ownership of your KPIs whether that is financials, people, compliance, stock management - guest experience is at the core of your passion.
• Lead joyous, guest focused shifts; managing everything from atmosphere to standards.
• Empower your team to develop through the career pathway, giving clear and example lead feedback.
• Obsess over service standards and deliver nothing short of excellence.
• Coach, mentor, and inspire with a big heart and a focus on people development.
• Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.
• Ensure safety of your guests, your team, and your venue at all times.
• Maintain compliance and actively promote completion of online training, daily/weekly checks and best practices.
• Adapt and evolve by embracing challenges and thrive in a changing environment.
• Communicate with impact - clearly, effectively, and with intention. Always taking the time to review and follow up.
• Be an effective leader who is approachable, honest and supportive in driving the business forward.

Who You'll Be

• A proven leader with experience in high volume operations.
• A personal licence holder.
• Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority.
• Energetic, passionate, and resilient.
• Have a structured mindset, setting clear expectations and empowering your team.
• Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venue's success.
• Engaged in wider Incipio culture, living and breathing our values.
• Curiosity and courage - always questioning, improving, and innovating.
• Strong knowledge of food safety, allergies & health & safety.
• Fun! Capable of integrating seamlessly into Inc