Deputy General Manager

We're on the lookout for an energetic, hands-on Deputy Manager to join our fantastic team

If you thrive in a fast-paced, people-focused environment, love creating unforgettable guest experiences, and want to grow your career with an award-winning company, then this could be your next big move.

What's in it for you?

• Competitive salary: Up to £35,000 per year, plus cash & card tips
• Free meal on shift - fuel your day with delicious food from our kitchen
• Flexible shifts & enhanced holiday - work-life balance matters here
• Up to 50% off meals when dining with up to 6 guests
• 33% off hotel stays across our collection
• Award-winning training with a clear pathway to General Manager
• Wage streaming service - access your pay when you need it
• Salary Extras Portal - discounts at Asda, Aldi, B&Q, H&M, Clarks, Tesco & more, plus Cycle2Work scheme
• Service Awards & Birthday Gift - because you matter
• £1000 refer-a-friend & chef recruitment incentives

Let us be a part of your next chapter! Deputy Manager Requirements

• Solid experience in a similar role, with a proven track record of leading and delivering is essential
• Restaurant/Hospitality experience is essential
• a track record of leading teams to success
• Strong financial skills and be able to comfortably manage all audits and due diligence
• Ability and skill to manage budgets, labour controls and forecasting
• A strong commercial acumen that enable you to drive sales and deliver business results
• Excellent problem solving skills and the ability to think fast
• Great communication skills that allow you to lead and inspire a team and delight our guests

Deputy Manager Responsibilities

• Lead and inspire the performance of the FOH team.
• Full responsibility for overseeing all aspects of the operation and performance. This includes People, Guest, Sales, Profit, Operations, Health and safety and property
• To ensure the Upham Inns standards are maintained and the restaurant performance delivers its targets through a People first, Guest obsessed, operational Excellence Strategy
• Supporting the General Manager in driving and delivering excellence throughout all aspects of the premises
• To be a role model and guide training and development within the team

A job you can enjoy

As our Deputy Manager, you will help to create a special atmosphere for guests. You will still be out there on the floor, right at the heart of the action - but you'll be more than just 'one of the team'. While the General Manager drives the business, it is you that manages the day-to-day running of the business

You'll need to take ownership of problems, and you'll live by a mantra of 'always doing the right thing' - sometimes needing to think outside the box. Supporting the General Manager is a great way to learn the business side of running a pub. It is a chance to develop your skills and gain the knowledge you need to progress your career even further.

Your role is to ensure that you deliver great standards and a pub to be proud of. Also ensuring that our guests have the best experience when with us.

Unfreeze your potential and develop a fantastic career with an ever-growing company where people are key to our success.

We are looking for great people to join us

Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands-on team who have a passion for running great pubs. We are always on the lookout for like-minded people who have the desire to work and grow with us.

About Us

we believe our people are the heart of our success. We're passionate about great food, quality drinks, and warm hospitality - all delivered in beautiful settings.

We don't just hire great people - we invest in them. That's why we offer:

• Award-winning online training academy - learn anytime, anywhere
• Hands-on supplier experiences - from craft brewery tours to farm visits
• Career progression & apprenticeships - we help you grow

About You You're the kind of person who:

• Brings passion for great food, drink, and service
• Supports the management team in leading shifts with confidence
• Handles guest expectations with charm and professionalism
• Has proven management experience in a hospitality or service-led role
• Stays organised and thrives on multitasking

It's an exciting time to join us!

We are growing, and we want you to grow with us and be part of our success. We've been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team