Deputy General Manager - Cork, Ireland

The Metropole Hotel Cork (part of Trigon Hotels) is seeking a hands on, commercially savvy Deputy General Manager to partner with the General Manager in leading day to day hotel operations. This role drives guest satisfaction, operational excellence, people development, and strong financial performance while upholding Trigon's values of genuine hospitality, local authenticity, and environmental responsibility.

Responsibilities

• Oversee daily operations across all hotel departments and act as Duty Manager as required.
• Support, challenge, and develop Heads of Department to drive efficiency and service excellence.
• Lead and support large events ensuring flawless execution and guest satisfaction.
• Conduct regular service and standards audits; implement continuous improvements.
• Champion guest care standards; review and respond to guest feedback across all platforms.
• Address and resolve guest concerns promptly and professionally.
• Support revenue and profitability targets across departments; drive upselling and promotions.
• Monitor payroll, cost control, stock, and wastage; ensure budget adherence.
• Assist with budgeting, forecasting, and performance reporting.
• Collaborate with Sales & Marketing to maximise revenue opportunities.
• Mentor and coach leaders; oversee recruitment, training, appraisals, and development plans.
• Ensure compliance with HR policies, procedures, and legal requirements.
• Maintain strong, transparent communication and a positive, high performing culture.
• Embed Trigon values including inclusivity, integrity, community support, and environmental responsibility.

Requirements

• Senior management experience within a hotel environment (multi department operational leadership).
• Proven track record driving guest satisfaction and operational standards in a fast paced setting.
• Strong commercial acumen with hands on experience in budgeting, forecasting, payroll, and cost control.
• Demonstrated ability to lead, coach, and develop Heads of Department and large teams.
• Excellent organisational, interpersonal, and communication skills.
• Experience leading events and coordinating cross functional teams.
• Solutions focused, hands on leadership style with attention to detail and continuous improvement mindset.
• Comfortable conducting service audits and acting on insights to improve performance.
• Ability to work Duty Management shifts, including evenings, weekends, and holidays as needed.
• Right to work in Ireland (or eligibility to obtain) and willingness to be based in Cork; relocation assistance available.

Benefits

• Competitive rate of pay
• Relocation Assistance
• Access to our Company Pension Scheme
• Death in Service Benefit
• Employee referral bonus
• Friends & Family discounts across our restaurants
• Special rates in our hotel accommodation
• Paid internal and external training days
• Access to Trained Mental Health First Aiders
• Team Member Social & Wellbeing Events
• Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
• Meals on Duty
• Assistance with Leap Cards