Deputy Director of Customer Success (maternity cover)

United Kingdom - International Student Market

654K inbound students (2024) +0%

1. India 169K

2. China 152K

4. United States 36K

5. Pakistan 31K

14 international branch campuses in United Kingdom

OVERVIEW Enroly is recruiting a Deputy Director of Customer Success (maternity cover) in the United Kingdom. Reporting to the Director of Customer Success & Services, this senior leadership position leads a team of 11 Customer Success professionals supporting university client relationships. The role focuses on customer success operations, client onboarding, adoption, retention, KPI reporting, CRM usage, and collaboration across teams. The successful candidate will bring experience from senior client-facing environments, ideally within B2B SaaS or higher education, alongside knowledge of the international student recruitment lifecycle.

Key responsibilities

• Lead a team of 11 Customer Success professionals
• Support university client relationships and engagement
• Oversee client onboarding activities
• Drive customer adoption and retention initiatives
• Monitor and support CRM usage
• Manage KPI reporting processes
• Collaborate cross-functionally across teams
• Contribute to strategic leadership across Customer Success and Services
• Report to the Director of Customer Success & Services

Requirements

• Experience in senior client-facing leadership roles
• Background ideally within B2B SaaS or higher education
• Knowledge of the international student recruitment lifecycle
• Understanding of university challenges and client needs
• Ability to work within a senior leadership environment
• Experience supporting customer success functions
• Capability to contribute to reporting and strategic collaboration WHY THIS ROLE MATTERS This role supports the delivery of customer success services for university clients operating within international education and higher education environments. Strong leadership, effective reporting, and collaboration can help institutions improve onboarding, adoption, and long-term client engagement. The position also contributes to strategic coordination across customer success and services teams, helping maintain service quality and operational consistency for university partners.