Depot Operations Supervisor

Overview

The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM) who has overall responsibility for the depot and service across:

• Customer Services
• Delivery fleet
• Cold store Warehouse

This role is 40 hours per week, working any 5 of 6 days (closed Sundays).

We offer a competitive hourly rate of £14.94 per hour.

Responsibilities

• An integral member of the leadership team, you'll model the passion and commitment to deliver outstanding service to our customers.
• You will help to drive the consistent delivery of established processes and operational standards.
• You'll track the team's performance against achieving daily, weekly and monthly targets.
• Developing both the operational performance of the depot and the skills of your team will be a key aspect of the role.
• The Depot Operations Supervisor has responsibility for areas such as health & safety, stock management, local delivery fleet management and facilities maintenance.
• You'll be ready and willing to get involved in the day to day tasks if needed, including deliveries (so a full UK driving licence is essential.)

Qualifications / Personal Qualities

This is a great opportunity for someone to grow their management skills and gain experience in different aspects of business delivery.

Essential Skills & Experience:

• Experience in a supervisory role - leading and motivating a team to achieve shared objectives
• Strong communication skills
• Customer service ethos
• Confident using IT systems
• Strong influencing skills
• Able to understand and influence KPIs
• Problem solving skills
• Full driving licence

You must have held a UK manual driving licence for at least 2 years.

All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.

Desirable Skills & Experience:

• Previous experience of leading a team within a retail, wholesale, customer service or operational/logistics environment
• Some knowledge of commercial / P&L / budget management
• Health & safety training
• Food safety training
• Coaching skills
• Experience of developing a team
• Experience of implementing operational policies and processes

Personal Qualities

A can-do attitude, a positive outlook, and the tenacity to deliver results.

A team player, able to both lead and follow, with a clear focus on delivering the best experience possible for the customer.

• A strong leader who inspires trust in their team
• Can communicate well with everyone in order to deliver the 'day job'
• Coaches the team to improve every day
• Takes accountability
• Sets the bar in terms of what is acceptable in terms of standards and service
• Fosters and develops strong working relationships within the team and the wider business
• Has a real passion for making a real difference in the community
• Ensures that the customer is at the heart of every decision
• Passion, energy, commitment, and the ambition to succeed
• Willingness to lead from the front - role model the way and be 'hands on' to support the team in carrying out their roles when required whether that's driving a delivery van or picking in the cold store

This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimumrequirements set out under the UK Immigration Rules.

Company Benefits

• Competitive salary - accredited Living Wage employer
• 33 days holiday per year, including bank holidays (which are considered a normal working day)
• Option to purchase up to 5 additional days holiday per year
• Discretionary annual bonus scheme
• Pension scheme - employer matched contributions up to 4%
• Life assurance scheme worth at least 1x annual salary
• Free turkey or voucher at Christmas
• apetito perks scheme including salary sacrifice options and retail discounts