Department Manager, Beauty Concierge

Be responsible for your own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.

Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise.

Motivate the team to exceed sales targets by developing skills in product knowledge, cross-category selling, after-sales service, and awareness of other services within Selfridges.

Manage and lead your team by giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available.

Act upon information and feedback from across the business (e.g., spotlight, engagement survey, and team member feedback).

Ensure that the department is fully compliant with trading standards, health and safety legislation, and all store operating procedures.

Achieve stock loss KPI through effective management of procedures, stockless action plan, and team member training.

Liaise and influence VM and B&M teams to seek ways to improve visual presentation, stock holding, and relay customer feedback, including best and worst sellers.

Maintain consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements.

A bit about you:

Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, manage stock levels, and are reactive to external factors that may impact performance.

Collaborative. Building relationships is one of your strengths. Whether with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you value working together.

A retail expert. Experienced in customer-focused, fast-paced/high-volume environments, you bring passion and knowledge to support your team. You generate ideas and implement plans to develop business opportunities.

A good communicator. Your friendly and confident manner is appreciated by customers, team members, and stakeholders alike.

A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and providing coaching to drive performance and change.

Adaptable. Prioritising is one of your skills, and you know how to keep your team calm and focused during times of change.

Proactive. Planning for the weeks, months, and seasons ahead-from floor cover to events and stock-you truly own your business area and take responsibility for its success.

An embodiment of our values: a trusted and respected colleague.

This guide provides a summary of the role; however, all team members are expected to be flexible in their work, which may change from time to time according to the needs of the business.