Denby - Store Manager

Denby - Store Manager

We have an exciting opportunity for an experienced Store Manager to lead the team at our Livingston Designer Outlet store. This is Scotland's largest Designer Outlet attracting visitors from both a local catchment area as well as the whole of the UK and overseas and is therefore one of our most high-profile locations in our portfolio. With an out-going, inspirational leadership style, you will be used to coaching a sales team to deliver an amazing customer experience that translates into sales and KPI results. A can-do attitude is a must and experience of Outlet retailing would be an advantage. But most important, is your ability to bring our hand-crafted brand to life in store.

Job Purpose:

• To coach, develop and inspire your team of Supervisors and Sales Advisors to deliver and exceed sales targets and key performance indicators (KPIs) within the required cost budget framework. To model exceptional customer service standards, living and breathing the Ambassador programme at all times. To ensure strong store standards and beautiful visual displays are maintained whilst delivering day-to-day operational excellency, always within agreed timeframes and deadlines.

Role Requirements (not limited to): Operational:

• To manage and perform all back-office processes as instructed by the Retail Operations Manual and the Area Manager to a high standard. To also ensure relevant store team are trained in these functions where appropriate.

Performance:

• To assume overall responsibility for driving sales in store by ensuring full availability, high store standards and great customer service.
• Review weekly, monthly, and seasonal sales and management reports issued with Area Manager and to identify opportunities to improve performance.
• Control store expenditure (such as wage costs and consumable purchasing) within budgets set, reviewing regularly, and identifying any opportunities to reduce costs without damaging sales.
• Communicate all key performance indicator targets to store team and plan and implement actions to achieve targets set.

Promotional Planning:

• Implement all store promotions in line with promotional guidelines and head office directives. Adjust stock holding in accordance with promotional activity and sales expectations.
• Communicate promotional offers to Area Manager to identify any further storewide opportunities and maximise sales

People:

• To manage all aspects of staffing including recruitment, staff scheduling, day-to-day management, training, appraisals, and performance management (in conjunction with the Area Manager where appropriate).

Health and Safety:

• To ensure compliance with current legislation, adhere to and follow all Health & Safety policies and procedures as directed by Denby.
• Ensure all team members are working in a safe and legal manner by carrying out all relevant checks and training in accordance with Denby operational procedures