Delivery Manager

Job mode: Hybrid(2 or 3 days in a week; also requires visiting office whenever necessary)

Key Responsibilities Client & Stakeholder Management

• Serve as the primary onsite Hexaware representative for the Yorkshire Water account.
• Build trusted relationships with senior client stakeholders, IT leadership teams, and business sponsors.
• Facilitate proactive communication, expectation setting, and issue/risk resolution.
• Represent Hexaware in steering committee discussions, governance forums, and executive briefings.

Delivery Leadership

• Lead end to end delivery of digital transformation programs using Scaled Agile (SAFe or similar) frameworks.
• Oversee multiple workstreams, ensuring alignment with enterprise architecture, delivery milestones, and business outcomes.
• Ensure high quality delivery across development, modernization, cloud, data, and digital portfolios.
• Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution.

AMS / Support Engagement Management

• Govern ongoing AMS work covering application support, incident management, problem management, and enhancements.
• Drive continuous improvement, automation, and efficiency within support and operations.
• Ensure SLA adherence, service stability, and client satisfaction across BAU support functions.

Account Governance & Financial Management

• Own governance across a strategic account covering budgeting, quarterly planning, forecasting, and contract compliance.
• Monitor financial performance, staffing, margin optimization, and operational KPIs.
• Implement structured governance processes including weekly status reports, monthly reviews, risk logs, and audit readiness.
• Identify upsell/cross sell opportunities and support strategic account growth.
• Lead and motivate onsite/offshore delivery teams, ensuring performance, collaboration, and capability development.
• Promote a culture of transparency, lean execution, and high accountability.

Required Experience & Skills

• 12+ years of IT delivery experience, with at least 5+ years in onsite client facing roles.
• Strong expertise in Scaled Agile / SAFe delivery models.
• Proven experience leading large digital transformation engagements.
• Hands on experience governing AMS / support programmes in complex enterprise environments.
• Prior experience managing multi tower accounts valued at £10M+.
• Excellent stakeholder management, communication, and negotiation skills.
• Ability to work effectively with global, distributed teams.
• Strong understanding of contract management, delivery governance, and financial oversight.
• Local to Leeds/Bradford or adjacent areas (preferred for onsite presence).
• Water/Utilities industry experience (advantageous).
• Certifications in SAFe, PMP, ITIL, or similar frameworks.
• Familiarity with cloud platforms (Azure), data modernization, and DevOps practices.