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Delivery Lead, Conversational AI & CCaaS Change
Posted 2 days 6 hours ago by BT Group
Permanent
Full Time
Other
Manchester, Salford, United Kingdom, M3 5
Job Description
BT Group in the UK is recruiting a Change Delivery Lead for Conversational AI & CCaaS to drive delivery across digital and advisor-assisted services. You will coordinate sprint delivery and ensure governance, alignment with product, tech and operations, and optimise end-to-end customer journeys.
You will manage a diverse CCaaS team, balance demand against capacity and implement value-led change that improves customer outcomes and business performance.
