Deli Operations Lead - Fresh Foods & Customer Experience

Main purpose of the role: Ensure the Deli Department operates efficiently and effectively at all times and provides our customers with excellent quality products and services.

The ideal candidate will have/be:

• Minimum 1 years€ fresh food supervisory experience.
• Minimum 2 years experience in a role with strong exposure to fresh food.
• Fully trained in HACCP and food safety, and has experience in meeting the HACCP and food safety requirements.
• Experience in ordering for deli departments and managing waste within a fresh food department.
• Good knowledge of Microsoft Office (Excel, Word).
• Numerical skills.
• Ability to roster and adhere to budgets.
• Have a true passion for the food industry and as such be creative and innovative with the fresh offering.
• Customer focused manager who can build a quality and loyal customer base.
• The ability to inspire, lead and motivate employees through support and development.

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Prepare the presentation and layout of the deli serve over.
• Implement planograms correctly.
• Minimise waste and shrink in the department.
• Bring new ideas to the department on fresh food innovation through regular research and benchmarking against competitors.
• Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with shoppers.
• Train all new employees to the deli.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Engage with new initiatives and embrace new ways of working.