Decant Officer - AR

Job Title: Decant Officer

Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW

Department: Housing / Regeneration

Reports to: Lettings or Regeneration Manager

Role Purpose

To manage the end-to-end decant (rehousing) process for residents affected by estate regeneration or major works, ensuring moves are delivered smoothly, fairly, and with a strong focus on resident support and engagement.

Key Responsibilities

• Manage a caseload of residents requiring temporary or permanent relocation
• Develop and deliver person-centred decant plans tailored to individual needs
• Act as the main point of contact, providing clear advice and support throughout the process
• Identify and support vulnerable residents, working with internal teams and external agencies where needed
• Coordinate all aspects of the move, including removals, utilities, and property allocations
• Issue relevant notices and support the processing of home loss and disturbance payments
• Maintain accurate case records and track progress against key milestones
• Work closely with lettings, housing management and regeneration teams to deliver successful outcomes
• Support returning residents moving back into newly developed homes
• Engage residents in regeneration activities and maintain positive community relationships

Key Requirements

• Experience in housing, rehousing or tenant liaison within a social housing setting
• Strong understanding of tenancy management and resident needs
• Experience managing a busy caseload and working to deadlines
• Ability to support vulnerable or hard-to-reach residents
• Excellent communication and stakeholder management skillsStrong organisational and problem-solving ability

Desirable

• Experience working on estate regeneration or decant programmes
• Knowledge of home loss and disturbance payments
• Understanding of social housing policy and procedures

Key Skills

• Customer-focused and empathetic approach
• Ability to manage complex situations and make sound decisions
• Confident working independently and collaboratively
• Strong administrative and IT skills