DCL Business Support Admin Assistant

About The Role

We are a customer-focused, approachable and business-like organisation that values honesty, openness and high-quality, cost-effective service. We offer very flexible hours.

The DCL Business Support Assistant provides administrative support across the Development and Corporate Landlord service, and offers operational support to some of the smaller teams within the service. Responsibilities include handling correspondence, maintaining records, taking minutes at meetings, and coordinating schedules. They may assist with data entry, report generation and general office management.

The team provides business support across the Development and Corporate Landlord service, with responsibilities including, but not limited to, support for asset maintenance, compliance, arts centres, community centres, cemeteries, moorings, engineering, parks, property operations, social housing, tenant referrals, strategic property and capital projects.

Business Support Assistants report to the Business Support Lead and are customer-facing roles serving as a central point of contact for internal and external stakeholders, contributing to efficient communication and facilitating collaboration across the organisation. They support all teams in day-to-day operations and the delivery of objectives as set out in service and delivery improvement plans. Their role is vital in promoting continuous improvement, productivity, efficiency and the overall success of the business.

Essential criteria for the role

• GCSEs at Grade C (4) in English Language and Maths (or equivalent qualification or level of experience)
• Proven experience in business support or a similar function.
• Proficiency in using various software applications and online tools (e.g., Microsoft Office Suite and Google Workspace).
• Effective time management and prioritisation skills.
• Attention to detail in handling documents and data entry.

Key responsibilities for the role

• Provide cover in the office for the helpdesk and post room through a rota to maintain an 8:30-17:00 service Monday to Thursday and 8:30-16:30 service on Fridays.
• Proactively progress and chase a range of matters referred to the helpdesk to ensure colleagues meet corporate, service and external deadlines.
• Answer telephone, postal and email enquiries, prioritise requests and allocate tasks, including managing reactive works and health and safety issues to a safe conclusion.
• Assist with the administration of the service's budget, including the preparation, issuing and processing of POs, invoices, recharges, requisitions, etc.
• Maintain accurate data in software systems, spreadsheets and databases.

A full list of the duties this role provides, as well as the benefits offered, can be found within the job description.

Please note that we do not hold a sponsor licence and are unable to support visa applications. To be considered for this role, you must already have the legal right to work in the UK. If you are unsure about your eligibility, please refer to the UK Government's guidance before applying.

Thank you for taking the time to read our advert. We look forward to receiving your application.