Day Concierge

We are currently recruiting for a Day Concierge to join a modern residential development in Barnet, NW London

This is an excellent opportunity for an experienced residential concierge who thrives in delivering exceptional service. We are seeking someone with outstanding written and verbal communication skills, confidence in handling emergencies or complaints, and the professionalism to represent a high-end development to the highest standards.

As the face of the development, you will be responsible for delivering an exceptional customer experience to residents, guests, contractors, and clients. You will build strong professional relationships with residents, becoming their first point of contact for assistance within their home environment. A warm, personable approach combined with discretion, courtesy, and professionalism is essential.

South West London

09:00 - 21:00 4 on, 4 off

£28,000 per annum

Ideally, you will have:

• Previous experience in residential or property management within a similar concierge role

• A proven track record of delivering exceptional customer service

• Experience coordinating contractors and overseeing works within a busy development

• Knowledge of general fire, health & safety, and security procedures

• The ability to handle confidential information with professionalism and discretion

• Meet and greet residents and visitors, handling all front desk and telephone enquiries

• Provide assistance to residents, guests, and visitors as required

• Maintain building security at all times, including CCTV monitoring and access control

• Communicate professionally and attentively with leaseholders and managing agents

• Conduct regular patrols of the building, reporting faults or security concerns to the Building Manager

• Carry out weekly fire alarm, lift alarm, and other compliance checks, maintaining accurate records

• Respond appropriately to emergencies, incidents, and complaints, ensuring correct Health & Safety reporting

• Manage key control procedures, ensuring accurate sign-in/out records

• Oversee all deliveries to reception, securely manage parcels and registered mail, and notify residents for collection

• 20 days annual leave

• 4% pension contribution

• Life insurance

• Discounted gym membership

• Career progression opportunities

If you are passionate about delivering first-class service and take pride in creating a safe, welcoming residential environment, we would love to hear from you.