Day Centre Support Worker

About the Role

We are seeking a dedicated and compassionate person to join our team at Maidstone Day Centre. You will play a crucial role in providing a welcoming and supportive environment for individuals experiencing homelessness. This is a fantastic opportunity to make a real difference in their lives by supporting them on their journey towards a more stable and independent future. We are particularly interested in hearing from people with lived experience.

Your key responsibilities will be:

• Welcoming new Guests and completinig Initial Assessments using a person-centred collaborative approach
• Agreeing and implementing a Housing and Support Action Plan
• Assisting with applications for benefits, grants and other entitlements
• Making referrals and liaising with other support agencies
• Updating progress on Guests' Housing and Support Plans, and changing circumstances
• Providing practical and emotional support to guests with complex needs, such as trauma, mental health issues, or substance use
• Help to maintain a safe and welcoming environment within the Day Centre
• Working in accordance with the policies and procedures of the Charity
• An understanding of risk assessment and the need for boundaries, strict confidentiality at all times

Essential:

• Non-judgemental and positive attitude towards our guests and partners
• Able to multi-task and work under pressure, within a dynamic setting
• A sense of humour and ability to build rapport and trusting relationships
• Having a flexible and adaptable approach to ensure both the team and guests can meet their goals safely

Preferred but not essential:

• Experience of working with vulnerable people in a paid or voluntary position
• Basic computer competence, particularly Microsoft
• Recording and updating of guests' information, files and statistics

You will be provided with:

A full induction on all aspects of the service, with regular supervision and ongoing training

What we offer:

• The chance to be part of a dedicated and passionate team that makes a real difference
• Opportunities for professional development and training
• Comprehensive wellbeing and support for the Staff team

How to apply

Please submit a CV and a cover letter outlining your suitability for the role by 12th November 2025 (Please note that we will actively be recruiting during this period, if we find the right candidate).

The successful applicant will be subject to an Enhanced DBS and reference checks.

For further information and an informal chat, please call the Day Centre and ask to speak with our Manager, Mark Kane.