Data Services Associate - Sustainable Energy Services

Schneider Electric creates connected technologies that reshape industries, transform cities, and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:

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Our Sustainability Business offers solutions to key challenges facing customers with respect to managing and optimizing their energy and utility data. The Data Experience Team has been developed to deliver a more digital and comprehensive data service to our customers. The Data Experience Coordinator is a client-facing position requiring a cross-trained individual to provide oversight for many of the Data Operations processes.

Great people make Schneider Electric a great company.

What do you get to do in this position?

• Implementation and ongoing coordination of data services with a view to maximize success and efficiency of the overall program
• This may include, but is not limited to invoice collection, open/close, and payment services
• Customer service interface between the Global Data Operations team and the client
• Frequent liaison with internal and external stakeholders throughout both the implementation and the ongoing delivery of the various data service deliveries, including receiving and responding to enquiries in a professional and timely manner
• Independently or in partnership with clients and/or their Client Managers, identify and resolve customer data issues to promote delivery optimization
• Prepare and provide accurate service delivery updates to all stakeholders through a variety of mechanisms, including regular Teams video presentations and email
• Other duties as assigned

Essential skills and qualifications

• Proficient computer experience in Microsoft Office Products (Outlook, Word, Excel & Power Point)
• Strong analytical and problem-solving skills with a mind to process improvement
• Strong initiative and ability to work in a fast paced, changing environment
• Strong desire to research problems and issues with ability to follow-through to resolution and gain closure on open items
• Ability to effectively manage multiple clients and priorities
• Excellent communication skills in English - verbal and written; fluency in other languages is an advantage; a confident telephone manner is a core requirement
• Bachelor's degree or equivalent experience
• Understand energy industry terminology and standards (preferred)

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success - on the job and beyond. See what our people have to say about working for Schneider Electric: .

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.