Data Operations Lead, Shell Energy

As the Data Operations Lead, you will ensure robust, reliable, and responsive data operations across Shell Energy Trading, acting as the operational backbone for all data flows and user support. Your role is critical to maintaining the integrity and availability of trading data pipelines, managing SLAs, and providing first line support for data related queries and requests.

Responsibilities

• Run and monitor intraday and end of day data pipelines across trading systems to ensure timely and accurate data delivery for trading, risk, and analytics functions.
• Define and manage SLAs for data availability, quality, and performance; track and report operational metrics to stakeholders.
• Implement reliability practices for critical data services, lead incident response and root cause analysis for data related issues, and manage change requests for controlled deployments.
• Execute disaster recovery and failover plans for critical data services to ensure business continuity.
• Serve as the single point of contact for new data requests and support queries from business users.
• Identify opportunities to enhance pipeline efficiency, reliability, and automation; collaborate with Data Engineering and IDT teams to implement improvements.

Qualifications

• Strong background in data operations within trading or financial services environments.
• Hands on experience with data pipelines, scheduling tools, and monitoring systems.
• Familiarity with incident management, change control, and disaster recovery processes.
• Excellent stakeholder management and communication skills.
• Ability to work under pressure and deliver in time sensitive environments.
• Knowledge of energy trading systems and data flows is highly desirable.

Benefits

• Competitive starting salary with annual performance related salary increases.
• Paid parental leave, including for non birthing parents.
• Range of flexible working options.
• Access to training and development programmes.

Shell is an Equal Opportunity Employer.