Data Operations Lead, Shell Energy

What's the role

As the Data Operations Lead, you will ensure robust, reliable, and responsive data operations across Shell Energy Trading, acting as the operational backbone for all data flows and user support. This role is critical to maintaining the integrity and availability of trading data pipelines, managing SLAs, and providing first line support for data related queries and requests. Reporting to the Chief Data Officer, the Data Operations Lead combines technical oversight with operational excellence to guarantee that Shell Energy's trading data infrastructure is fully optimised.

What you'll be doing Data Pipeline Operations

• Run and monitor intraday and end of day data pipelines across trading systems.
• Ensure timely and accurate data delivery to support trading, risk, and analytics functions.

Service Level Management

• Define and manage SLAs for data availability, quality, and performance.
• Track and report operational metrics to stakeholders.

Reliability & Incident Management

• Implement robust reliability practices for critical data services.
• Lead incident response and root cause analysis for data related issues.
• Manage change requests and ensure controlled deployments.

Disaster Recovery & Failover

• Execute DR and failover plans for critical data services to ensure business continuity.

Data Request & Support Management

• Act as the single point of contact (DPM) for new data requests and support queries.
• Serve as the first port of call for all data queries, issues, and requests from business users.

Continuous Improvement

• Identify opportunities to enhance pipeline efficiency, reliability, and automation.
• Collaborate with Data Engineering and IDT teams to implement improvements.

What you bring

• Strong background in data operations within trading or financial services environments.
• Hands on experience with data pipelines, scheduling tools, and monitoring systems.
• Familiarity with incident management, change control, and disaster recovery processes.
• Excellent stakeholder management and communication skills.
• Ability to work under pressure and deliver in time sensitive environments.
• Knowledge of energy trading systems and data flows is highly desirable.

What we offer

• Competitive starting salary and annual performance related salary increase.
• Flexible working options.
• Paid parental leave, including for non birthing parents.
• Opportunities for career growth both locally and internationally.
• Access to training and development programmes.

Shell is an Equal Opportunity Employer.